IT Field Service Technician

IT Field Service Technician

Industry: Manufacturing

Location: Tolleson, AZ

Interview Process: Phone interview first round, onsite interview final round.

Client Overview

This site is part of a large, established manufacturing operation with a strong presence in specialty materials and industrial production. This role supports the on site end user technology that keeps a busy production facility running, working across desktops, mobile devices, networking, and infrastructure. You'd be the hands on IT presence people at the site turn to every day.

Top 3 Skills

• Desktop and hardware support (desktops, laptops, printers, mobile devices)
• Active Directory administration
• Network and VPN troubleshooting

What You'll Do

• Provide on site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows and Microsoft 365 environments
• Troubleshoot VPN and remote access issues
• Perform device imaging and deployment
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in a ticketing system

What We Need From You

• Associates degree in IT or related field, or high school diploma with relevant IT certifications
• 1 or more years of hardware support experience
• 1 or more years of in person, customer facing IT support experience
• Strong troubleshooting and communication skills
• Ability to lift and move equipment up to 40 pounds

Preferred / Bonus

• Experience managing tickets through ServiceNow
• CompTIA ITF+, A+, Network+, Server+, Cloud+, or Mobility+ certifications
• Experience with remote support tools such as LogMeIn
• Experience with Cisco VPN and Citrix

About Elevait

Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that actually matters in this industry. We're a team that stays in your corner before, during, and after placement. We show up for the communities we work in, we tell you the truth, and we work hard to make sure every placement is a good fit for both sides. If that sounds like the kind of team you want behind you, we'd like to talk.