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Microsoft Dynamics 365 Contact Center Engineer

SAIC

Washington, District of Columbia • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Center Engineer

StratEdge It consulting INC

Springfield, Virginia • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Cisco Voice & Contact Center Engineer Springfield - VA - Virginia

Sierra Business Solution LLC

Springfield, Virginia • Today

Third Party, Contract

$60 - $60

DoW & Services Center Chief Engineer

The MITRE Corporation

McLean, Virginia • Today

Full-time

USD 226,400.00 - 283,000.00 per year

Professional Services Contact Center Engineer

RingCentral, Inc.

Remote • Today

Full-time

USD 88,200.00 - 115,000.00 per year

IC Full Stack Engineer (Intelligence Center)

The MITRE Corporation

McLean, Virginia • Today

Full-time

USD 129,200.00 - 161,500.00 per year

Cloud Engineer, National Intelligence (Intelligence Center)

The MITRE Corporation

McLean, Virginia • Today

Full-time

Compensation information provided in the description

Microelectronics Engineer (Intelligence Center)

The MITRE Corporation

Chantilly, Virginia • Today

Full-time

USD 173,200.00 - 216,500.00 per year

Lead Software Engineer (Intelligence Center)

The MITRE Corporation

Chantilly, Virginia • Today

Full-time

USD 156,800.00 - 196,000.00 per year

Space Cybersecurity Engineer (Intelligence Center)

The MITRE Corporation

Chantilly, Virginia • Today

Full-time

USD 172,800.00 - 216,000.00 per year

Lead IC Systems Engineer (Intelligence Center)

The MITRE Corporation

Bethesda, Maryland • Today

Full-time

USD 146,400.00 - 183,000.00 per year

Electrical Engineer (Intelligence Center)

The MITRE Corporation

Chantilly, Virginia • Today

Full-time

USD 173,200.00 - 216,500.00 per year

Space Systems Engineer (Intelligence Center)

The MITRE Corporation

Chantilly, Virginia • Today

Full-time

USD 162,400.00 - 203,000.00 per year

Task Leader, Integrated Intelligence Enterprise Systems Engineer (Intelligence Center)

The MITRE Corporation

Chantilly, Virginia • Today

Full-time

USD 162,400.00 - 203,000.00 per year

Sr. Technical Field Engineer - Returns Center - Upper Marlboro, MD

Target Corporation

Upper Marlboro, Maryland • Today

Full-time

USD 88,000.00 - 158,000.00 per year

AI Contact Center & Virtual Agent Engineer

Corpay

Remote • Today

Full-time

USD 150,000.00 - 170,000.00 per year

Platform Engineer, AI Capability Center Hub

Huron

Remote or Chicago, Illinois • Today

Full-time

USD 140,000.00 - 170,000.00 per year

Forward Deployed Engineer (AI Capability Center) - 7 Openings

Huron

Remote or Chicago, Illinois • Today

Full-time

USD 120,000.00 - 145,000.00 per year

Cloud Engineer

General Dynamics

Springfield, Virginia • Today

Full-time

USD 125,800.00 - 170,200.00 per year

Cloud Engineer

SAIC

Chantilly, Virginia • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Critical Infrastructure Engineer

DataBank

Ashburn, Virginia • Today

Full-time

USD 120,000.00 - 130,000.00 per year

Instrument C&T Engineer

Relative Dynamics

Greenbelt, Maryland • Today

Full-time

Guidewire Billing Center Developer

ISite Technologies Inc

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Guidewire ClaimCenter Developer

KRG Technologies Inc

Remote • 8d ago

Easy Apply

Third Party, Contract

$80+

Salesforce QA Engineer (Public Trust)

ICF Consulting Group, Inc.

Reston, Virginia • Today

Full-time

USD 67,355.00 - 114,503.00 per year

Salesforce Integration Engineer (Public Trust)

ICF Consulting Group, Inc.

Reston, Virginia • Today

Full-time

USD 81,499.00 - 138,549.00 per year

Senior Imaging Engineer (Central)

nGenium

Remote or Indiana • Today

Full-time

USD 80,000.00 - 130,000.00 per year

Data Center Engineer (in Atlanta, GA)

Five9, Inc

Remote • Today

Full-time

USD 55,100.00 - 137,500.00 per year

Senior UC Engineer

Miratech

Remote or Los Angeles, California • Today

Full-time

Senior UC Engineer

Miratech

Remote or Phoenix, Arizona • Today

Full-time

SAIC

Job Details

Skills

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615801

Location: Washington, DC, US

Date Posted: 2026-08-18

Category: Information Technology

Subcategory: Cloud Comp Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID

Description

SAIC is looking for a Dynamics 365 Contact Center Engineer, responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences.

Hybrid: 3 days onsite / 2 Days remote- Washington, DC

Job Duties:

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
Ensure solutions adhere to security, compliance, data governance, and performance best practices
Produce technical documentation, solution diagrams, and release artifacts
Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
Ability to obtain and maintain a public trust requiring U.S. Citizenship or
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
Experience with Copilot Studio, including developing Agents, Flows and tools
Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
Understanding of integrations, REST APIs, and webhooks
Familiarity with ALM, DevOps pipelines, and solution management
Excellent communication and documentation skills

Desired:

Microsoft certifications such as:
- PL-200 (Power Platform Functional Consultant)
- PL-400 (Power Platform Developer)
- MB-230 (Dynamics 365 Customer Service)
Experience in government, regulated industries, or enterprise-scale environments
Knowledge of data modeling, data migration, and Dataverse performance optimization

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615801
Posted 9 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

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SAIC

Job Details

Skills

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
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Telephony
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Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
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Profit And Loss
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Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
Systems Engineering
FOCUS

Cloud Computing
Security Clearance
Customization
Microsoft Dynamics
Customer Support
Migration
Call Center
ServiceNow
SLA
KPI
Workflow
Regulatory Compliance
Data Governance
Technical Writing
Routing
Management
Knowledge Management
Telephony
Interactive Voice Response
Microsoft Azure
API Management
JavaScript
C#
Windows PowerShell
Application Lifecycle Management
DevOps
Solution Management
Communication
Documentation
Microsoft
Profit And Loss
Dynamics
Customer Service
Data Modeling
Data Migration
Performance Tuning
Information Technology
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FOCUS

Summary

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
Ensure solutions adhere to security, compliance, data governance, and performance best practices
Produce technical documentation, solution diagrams, and release artifacts
Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
Ability to obtain and maintain a public trust requiring U.S. Citizenship or
Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
Experience with Copilot Studio, including developing Agents, Flows and tools
Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
Understanding of integrations, REST APIs, and webhooks
Familiarity with ALM, DevOps pipelines, and solution management
Excellent communication and documentation skills

Desired:

Microsoft certifications such as:
- PL-200 (Power Platform Functional Consultant)
- PL-400 (Power Platform Developer)
- MB-230 (Dynamics 365 Customer Service)
Experience in government, regulated industries, or enterprise-scale environments
Knowledge of data modeling, data migration, and Dataverse performance optimization

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2615801
Posted 9 days ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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