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Job Details

Skills

IT Infrastructure
Innovation
Adaptability
Teamwork
Training
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
ServiceNow
IT Service Management
Issue Tracking
HP
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
Laptop
Printers
Repair
System Integration Testing
Professional Development
Law

IT Infrastructure
Innovation
Adaptability
Teamwork
Training
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
ServiceNow
IT Service Management
Issue Tracking
HP
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
Laptop
Printers
Repair
System Integration Testing
Professional Development
Law

Summary

Overview

The Work:

Provides on-site technical support and assistance by deploying to client program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with client IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.
Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
Install, configure, and validate shrink?wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.
Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.
Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.
Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.
Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.
Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need:

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.
A minimum of eight (8) years of professional, directly applicable IT technical support experience
Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).
Current 8570 IA Computing Environment (CE) certification.
Experience providing end-user support in a government environment
Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.
Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.
Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.
Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.
Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.
Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs
Ability to obtain and maintain an Interim Secret clearance prior to start, with eligibility to retain the required security clearance for the duration of employment.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions:

Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Occasionally lifting and carrying equipment weighing up to 50 pounds, such as monitors, CPUs, laptops, and printers.
Crawling under desks or reaching into confined spaces as needed to install, replace, or repair equipment.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 105436
Posted 13 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Job Details

Skills

IT Infrastructure
Innovation
Adaptability
Teamwork
Training
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
ServiceNow
IT Service Management
Issue Tracking
HP
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
Laptop
Printers
Repair
System Integration Testing
Professional Development
Law

IT Infrastructure
Innovation
Adaptability
Teamwork
Training
Regulatory Compliance
Operating Systems
Software Packaging
Software Troubleshooting
ROOT
Collaboration
LAN
Network
Evaluation
Optimization
User Experience
Knowledge Management
Continuous Improvement
End-user Training
Computer Hardware
Standard Operating Procedure
Documentation
Network+
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
Customer Engagement
Technical Support
Problem Management
Microsoft Windows
Microsoft Office
ServiceNow
IT Service Management
Issue Tracking
HP
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
Laptop
Printers
Repair
System Integration Testing
Professional Development
Law

Summary

Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.
Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
Install, configure, and validate shrink?wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.
Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.
Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.
Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.
Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.
Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.
Other duties as assigned.

Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.
A minimum of eight (8) years of professional, directly applicable IT technical support experience
Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).
Current 8570 IA Computing Environment (CE) certification.
Experience providing end-user support in a government environment
Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.
Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.
Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.
Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.
Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.
Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs
Ability to obtain and maintain an Interim Secret clearance prior to start, with eligibility to retain the required security clearance for the duration of employment.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions:

Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Occasionally lifting and carrying equipment weighing up to 50 pounds, such as monitors, CPUs, laptops, and printers.
Crawling under desks or reaching into confined spaces as needed to install, replace, or repair equipment.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Dice Id: 91099930
Position Id: 105436
Posted 13 hours ago

Company Info

About Cayuse Holdings, LLC

Our Mission

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Computer User Support Specialist, Journeyman

Bridgeport, Washington

•

Today

Overview The Computer User Support Specialist, Journeyman, will provide on-site technical assistance and IT support for field offices. This role involves a combination of network performance assessments, end-user device support, and IT system maintenance to ensure operational effectiveness of IT infrastructure. The ideal candidate will bring hands-on experience in troubleshooting hardware, software, and networks, as well as supporting end-user technology needs in a professional environment. Th

Full-time

Computer User Support Specialist, Senior

Skills

Summary

Our Vision

Dice Job Match Score™

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Computer User Support Specialist, Senior

Cayuse Holdings, LLC

Job Details

Skills

Summary

Company Info

About Cayuse Holdings, LLC

Our Vision

Dice Job Match Score™

Similar Jobs