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Technical Customer Support Representative

Brady Corporation

Salt Lake City, Utah • Today

Full-time

Technical Customer Support (US Remote)

Motorola Solutions

Remote or Illinois • Today

Full-time

USD 110,000.00 - 120,000.00 per year

Technical Customer Support Specialist

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • Today

Easy Apply

Full-time

Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more

Technical Support Specialist

Canopy

Draper, Utah • Today

Full-time

Technical Support Representative I (Remote)

HME, Inc.

Remote or Carlsbad, California • Today

Full-time

USD 19.00 - 21.00 per hour

Technical Support Representative - Temporary

Viasat, Inc.

Remote or Vermont • Today

Full-time

USD 15.14 - 24.04 per hour

Remote Customer Technical Support

ADT LLC

Remote or Jacksonville, Florida • Today

Full-time

USD 17.00 - 20.00 per hour

Technical Support Customer Service

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • Today

Easy Apply

Full-time

Competitive

Technical Sales Representative

Netsynk

Remote • Today

Easy Apply

Full-time, Third Party

80 - 95

Customer Service Representatives

4 Consulting Inc

Remote • Yesterday

Easy Apply

Full-time, Third Party

Depends on Experience

Customer Service Representatives

4 Consulting Inc

Remote • 6d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Technical Support Representative

Generac Power Systems Inc

Remote or Reno, Nevada • Today

Full-time

Technical Support Specialist

Thermo Fisher Scientific

Remote or New York, New York • Today

Full-time

USD 36.42 - 54.63 per hour

Job Details

Skills

Product Support
Firmware
Customer Facing
SQL
Database
System Integration
Telephony
Customer Relationship Management (CRM)
Real-time
Computer Hardware
Printers
Mechanical Engineering
Software Support
Management
Customer Support
SugarCRM
Logistics
RMA
Salesforce.com
SAP
Collaboration
Business-to-business
Firewall
Network
Service Delivery
Training
Mentorship
Technical Support

Summary

We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations. In this role, you will provide advanced product support for barcode scanners, specialty ID card and thermal printers, ID badging software, and firmware integrations. Please note: This is an external, customer-facing contact position. This position focuses on product performance, device connectivity, SQL database troubleshooting, and system integration. It is best suited for someone who understands how to work directly with customers, distributors, and resellers via telephony and CRM platforms to resolve technical issues related to our product line.

Manage Inbound Channels: Handle real-time inbound calls and cases via NICE Cxone platform and Salesforce CRM. Maintain high phone queue availability and adherence to schedule.
Troubleshoot Specialty Hardware: Diagnose and troubleshoot hardware devices such as Scanners, Card Printers, Thermal Printers, etc. Guide customers through mechanical fixes, cleanings, and calibrations.
Software Support & Troubleshooting: Provide advanced technical assistance with ID badging software, including assisting with setup, diagnosing and resolving complex software issues, etc.
Own the Case Lifecycle: Manage customer support tickets from intake to resolution using Salesforce and SugarCRM. Process product repairs, replacements, and coordinate logistics via the RMA process in Salesforce and SAP.
Collaborate with Client IT Teams: Schedule and lead technical conference calls directly with B2B Customer IT departments and administrators to safely resolve server, firewall, or network connectivity blockers.
Continual Learning: Stay updated on technological developments and product changes to enhance service delivery. Assist in training and mentoring junior Technical Support team members.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX166a88
Position Id: f30fc52e3a3e5216938161f37fa90222
Posted 30+ days ago

Fitment

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Remote or Salt Lake City, Utah

•

Today

Announcement Details Open Date 06/18/2026 Requisition Number PRN45385B Job Title Remote Technical Product Support Engineers Working Title Remote Technical Product Support Engineers Career Progression Track P00 Track Level P2 - Developing, P1 - Entry Level Pro FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Evening Work Schedule Summary Work schedule will be 1 pm - 9 pm, with some variability based on work l

Full-time

USD 39,000.00 per year

Technical Support Supervisor

Ohio

•

Today

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to

Full-time

USD 67,432.14 - 96,331.00 per year

Technical Support Specialist - Weekend - Government

Illinois

•

Today

Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Speci

Full-time

USD 54,000.00 - 80,000.00 per year

Technical Support Specialist - Government

Illinois

•

Today

Posting Type Hybrid Job Overview The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily

Full-time

USD 54,000.00 - 80,000.00 per year