AnnouncementDetails
Open Date 09/18/2026
Requisition Number PRN46246B
Job Title Web Administrators
Working Title Digital Support Engineer
Career Progression Track P00
Track Level P2 - Developing
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary Monday through Friday, 9:00 - 5:00 pm
VP Area President
Department 00339 - Marketing & Communications
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $68,000 - $78,000
Close Date 12/17/2026
Priority Review Date (Note - Posting may close at any time)Job Summary As a Digital Support Engineer, you will be a key player on the University of Utah Marketing and Communication's Digital Team, reporting directly to the Associate Director of Digital Research and Operations. This role is instrumental in providing an exceptional user support experience for our university's web and digital community. We are looking for a customer-service-oriented candidate who offers a strong blend of technical expertise and a proven track record in web support operations, accessibility, and training.
If you possess excellent interpersonal skills and thrive in a fast-paced environment supporting cross-functional teams, you will be a great fit for this role.
Learn more about the great benefits of working for University of Utah: benefits.utah.eduResponsibilities Digital Accessibility & ADA Compliance:
- Conduct comprehensive web audits to scope, diagnose, and remediate accessibility bugs.
- Evaluate digital experiences using manual testing techniques, assistive technologies (e.g., NVDA, JAWS, VoiceOver), and automated accessibility testing tools. Document findings and support teams in resolving issues before launch.
- Remediate PDFs, documents, and design files to meet WCAG 2.1/2.2 AA standards.
- Serve as an consultant on ADA compliance and WCAG requirements to help create accessible digital experiences.
- Collaborate with developer teams to seamlessly integrate remediation processes into existing workflows.
- Train campus partners on digital accessibility and brand compliance.
Bug & Issue Resolution:
- Serve as a point of contact for technical inquiries from clients, upholding a high standard of customer service.
- Collaborate with senior support engineer to troubleshoot and resolve complex technical issues.
- Efficiently diagnose and resolve a wide array of technical bugs and issues for multiple clients within a dynamic, fast-paced operational setting.
- Maintain the ticketing system to ensure effective issue tracking and management.
Internal System Maintenance:
- Maintain internal knowledge management systems.
- Manage and update support documentation systems tailored specifically for designers and senior developers and support teams.
Training & Development:
- Conduct comprehensive training sessions for diverse client groups on core WordPress principles and the functionalities of our digital theme components.
- Facilitate the onboarding, ongoing training, and skill enhancement of web editors, content managers, developers, and other cross-functional team members.
- Collaborate with the Associate Director to formulate and execute group training initiatives.
Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Web Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Preferences Education & Experience
- Education: Bachelor's degree in computer science, Information Systems, or a related field
- Accessibility: Expert level knowledge and experience in digital accessibility, including a solid foundation in WCAG 2.1/2.2 AA requirements and practical experience using assistive screen readers (NVDA, JAWS, VoiceOver) and keyboard-only navigation.
- Web Support: 3+ years of experience in web development support with a proven track record of successful projects, plus 2+ years of experience in technical support roles.
- CMS: 2+ years of experience working within a Content Management System (WordPress strongly preferred).
- Tools: 1+ years of experience using technical testing and support tools.
- Industry Experience: Experience working in a fast-paced digital agency environment. Prior experience in higher education is highly preferred.
- Leadership: Proven experience conducting training sessions for large groups. Relies on experience and judgment to plan and accomplish goals.
Technical Skills
- Development: Strong hands-on coding skills with proficiency in HTML, CSS, JavaScript, PHP, and WordPress.
- Compliance: Strong hands-on and coding skills of web accessibility principles with a proactive willingness to stay updated on emerging standards.
- Workflow: Basic knowledge of GitHub and WP Engine pipelines.
- Operations: Proficiency in documentation and ticketing systems.
Key Traits We're Looking For
- Fast & Careful: You pay close attention to details while responding quickly to user needs.
- Curious: You love to learn and are always looking for ways to refine your craft.
- Proactive: You take charge. You don't wait for problems to happen; you actively hunt for solutions.
- Resilient: You keep your cool and handle high-pressure situations with patience and a calm attitude.
- Collaborative: You are a true team player who understands that we're stronger when we work together.
- Humble: You're open to listening, receiving constructive feedback, and changing course with ease.
Type Benefited Staff
Special Instructions SummaryAdditional Information The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the:
University of Utah Non-Discrimination page.
Online reports may be submitted at
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;/strong> This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period. 
