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Bilingual Mandarin Lead Product Manager (SaaS & AI Agent) Remote (US NC/CA/TX/NJ/IL base required)

Comrise

Remote or Hybrid in California • Today

Easy Apply

Full-time

$$150000 - $200000

Job Details

Skills

Bilingual Mandarin Lead Product Manager (SaaS & AI Agent)

Summary

Bilingual Mandarin Lead Product Manager (SaaS & AI Agent)

Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next.
The one-line mission: partner with our Platform Foundation leader to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do

Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building Cross-Product Platform Design
Design end-to-end customer journeys that span multiple products - for example: shipment delay support escalation compensation review recovery, or VIP churn risk marketing suppression human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the China team: we're not building another chat interface
we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Cross-Border Collaboration

Translate fuzzy US merchant problems into crisp platform capability requirements for the China team Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

Required

5 8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a remote China engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience
Mandarin Chinese communication ability (spoken or written)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: comrise
Position Id: 2026-27892
Posted 23 days ago

Fitment

Dice Job Match Score™

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Remote

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Full-time

USD 127,330.00 - 214,000.00 per year

Job Details

Skills

Bilingual Mandarin Lead Product Manager (SaaS & AI Agent)

Summary

Bilingual Mandarin Lead Product Manager (SaaS & AI Agent)

Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next.
The one-line mission: partner with our Platform Foundation leader to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do

Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building Cross-Product Platform Design
Design end-to-end customer journeys that span multiple products - for example: shipment delay support escalation compensation review recovery, or VIP churn risk marketing suppression human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the China team: we're not building another chat interface
we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Cross-Border Collaboration

Translate fuzzy US merchant problems into crisp platform capability requirements for the China team Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

Required

5 8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a remote China engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience
Mandarin Chinese communication ability (spoken or written)

Dice Id: comrise
Position Id: 2026-27892
Posted 23 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Full-time

USD 162,048.25 - 219,241.75 per year

Staff AI Marketing Systems Engineer

Remote or Canada, Kentucky

•

Today

Full-time

USD 124,000.00 per year

AI Deployment Strategist, Solutions Engineer

Remote

•

Today

Full-time

USD 165,000.00 - 207,000.00 per year

Sr. AI Engineer

Remote

•

Today

Full-time

USD 127,330.00 - 214,000.00 per year

Bilingual Mandarin Lead Product Manager (SaaS & AI Agent) Remote (US NC/CA/TX/NJ/IL base required)

Skills

Summary

Dice Job Match Score™

Similar Jobs

Bilingual Mandarin Lead Product Manager (SaaS & AI Agent) Remote (US NC/CA/TX/NJ/IL base required)

Job Details

Skills

Summary

Dice Job Match Score™

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