Job DescriptionUnder limited supervision, responsible for monitoring data center operations and maintenance activities and performing associated tasks with operating an enterprise-level multi-server computer environment. Leads or mentors lower level team members.
ResponsibilitiesASSOCIATES DEGREE IN COMPUTER SCIENCE OR RELATED FIELD AND 6 YEARS OF EXPERIENCE NEEDED- Performs and supports lower level team members with basic tasks in the maintenance, diagnosis and repair of data center hardware, equipment and peripherals to include network cabling, installations and decommissions.
- Continuously observes system/server availability and backup job operations.
- Troubleshoots according to established knowledge base and procedures; reports, escalates, and documents system alerts and backup job failures to appropriate support personnel.
- Evaluates and recognizes data center systems/environment failures and hardware malfunctions.
- Confers with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations.
- Conducts routine checks, power audits and operational logistics.
- Submits, reviews, tracks and maintains records of facilities maintenance requests, activity/incident reports, and required logs.
- Performs Tier 1 ticket requests and supports lower level team members.
- Follows operational procedures to troubleshoot and resolve system problems.
- Performs all other duties as assigned.
Qualifications- Ability to demonstrate in-depth knowledge of computer systems, software applications and automated systems concepts, practices and policies with the ability to use them in complex varied situations.
- Competent to work on most phases of computer operations, with ability to provide some instruction and guidance for other phases.
- Ability to act as a team leader, creating a collaborative and respectful team environment and improving workflows.
- Meticulous attention to detail in identifying patterns and malfunctions within data systems that may otherwise be overlooked.
About UsThe University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America's Best Employers for Company Culture.
Benefits Overview UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
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