We are seeking a hands-on technology support professional to provide reliable audio/visual, end-user technology, and equipment support across a variety of corporate meetings, public-facing events, and day-to-day operations. This role will troubleshoot and maintain A/V systems, computers, mobile devices, multifunction printers, scanners, and related equipment while providing both on-site and remote technical assistance. The ideal candidate is customer-focused, organized, comfortable supporting live events, and able to respond to technology issues in a timely manner, including participation in an after-hours on-call rotation.
Responsibilities - Install, configure, operate, troubleshoot, and maintain audio/visual and end-user technology equipment.
- Provide Tier 2 and Tier 3 technical support for A/V systems, computers, laptops, mobile devices, multifunction printers, scanners, and plotters.
- Set up, operate, and break down equipment for meetings, presentations, conferences, public events, and other onsite or remote sessions.
- Support live meeting and broadcast technologies, including video conferencing systems, projectors, displays, microphones, speakers, mixers, and streaming/broadcast equipment.
- Diagnose and resolve hardware, connectivity, configuration, and equipment-related issues based on customer support requests.
- Perform routine maintenance, troubleshooting, and repairs on multifunction printers, scanners, and plotters.
- Coordinate equipment deliveries, installations, relocations, and removals with internal teams and third-party vendors.
- Provide technical support for corporate communications, public outreach, and other organization-sponsored events at various locations.
- Develop and maintain troubleshooting guides, technical procedures, equipment documentation, and end-user training materials.
- Assist users with the proper operation and use of supported technology and equipment.
- Prioritize and manage multiple support requests, scheduled activities, and event requirements.
- Identify opportunities to improve technology support processes, procedures, and operational efficiency.
- Coordinate with vendors and service providers as needed to resolve equipment and service issues.
- Stay current with emerging A/V, workplace technology, printing, networking, and collaboration solutions.
- Participate in an on-call rotation to provide 24/7 technical support when required.
- Support occasional evening, weekend, and holiday events based on business needs.
- Perform other related duties and technical support activities as assigned.
Must-Haves - High school diploma or GED equivalent.
- Entry-level professional experience setting up, operating, supporting, or maintaining audio/visual equipment such as displays, projectors, and public address systems.
- Hands-on experience supporting multifunction printers, scanners, plotters, or similar business equipment.
- Experience working within a structured or tiered IT support environment.
- Ability to troubleshoot technical issues, analyze problems, and determine appropriate solutions.
- Basic understanding of PC networking concepts, terminology, and connectivity.
- Familiarity with Microsoft Windows environments and Active Directory.
- Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Strong organizational skills with the ability to prioritize competing tasks and meet deadlines.
- Strong customer service and communication skills with the ability to work effectively with both technical and non-technical users.
- Valid Texas Class C driver's license with a satisfactory driving record.
- Ability to support occasional events outside of standard business hours, including evenings, weekends, and holidays.
Nice-to-Haves - Associate degree or higher in Information Technology, Electronics, Communications, or a related field.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Additional training or experience in audio/visual technology.
- Experience supporting live events, broadcast technology, or video production environments.
- Familiarity with reprographics, commercial printing, or document imaging equipment.
- Experience creating technical documentation, troubleshooting procedures, or end-user training materials.
- Experience coordinating with technology vendors or third-party service providers.
TechHuman is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), age, national origin, citizenship status, disability, genetic information, marital status, military status, protected veteran status, or any other status protected under applicable federal, state, or local law.
