Description & Requirements Maximus is looking to hire a Tier 1 Call Center Agent. This position is onsite and requires an active TS/SCI clearance. Job-Specific Essential Duties and Responsibilities: - Handles inbound and outbound customer contact including but not limited to voice, emails and online chat. - Listens actively to determine customer needs and answers questions. - Demonstrates courtesy, patience and professionalism while providing information to customers. - Research knowledge artic