Customer Technical Support Specialist (Healthcare Technology)Location: Remote/Onsite (Based on Business Need)
Employment Type: Full-Time
Experience Level: Intermediate
Job OverviewWe are seeking customer-focused professionals who can combine exceptional customer service skills with strong technical troubleshooting abilities. Candidates with experience in healthcare, medical devices, IT help desk support, call centers, or bilingual customer support environments are highly encouraged to apply.
The ideal candidate remains calm under pressure, follows established processes, documents interactions accurately, and enjoys helping customers resolve technical issues. This role supports customers using insulin pump technology and related software solutions while ensuring a positive customer experience.
Key Responsibilities- Provide timely and effective support for inbound customer calls and online inquiries regarding insulin pump products and related technologies.
- Deliver chat support and make outbound customer calls as needed.
- Utilize approved communication guidelines to address customer questions, concerns, and service requests.
- Troubleshoot and resolve issues involving:
- Insulin pumps
- Associated software platforms
- Mobile applications
- Patient portals
- Continuous Glucose Monitoring (CGM) integrations
- Exercise sound judgment to identify solutions and efficiently resolve customer inquiries.
- Support customers experiencing urgent or stressful situations while maintaining professionalism and de-escalating concerns.
- Accurately document customer interactions, including calls, chats, and emails, within CRM systems.
- Analyze data and system logs related to customer-reported issues and product concerns.
- Identify potential product health and safety concerns and follow established escalation procedures.
- Serve as a customer advocate by communicating feedback and needs to internal teams.
- Recommend improvements to customer service processes, workflows, and support materials.
- Complete required training and maintain product knowledge necessary for success in the role.
- Meet or exceed established performance metrics, including quality standards, accuracy, call handling expectations, and schedule adherence.
- Adhere to attendance, productivity, compliance, privacy, and regulatory requirements, including HIPAA.
- Perform additional duties and schedule assignments as needed.
Required Skills- Customer Service
- Customer Technical Support
- Technical Troubleshooting
- Technical Issue Resolution
- Healthcare Customer Support
- Strong Written and Verbal Communication
- Documentation and CRM Management
- Problem Solving and Critical Thinking
Top Candidate Priorities- Strong customer service mindset
- Technical troubleshooting ability
- High attention to detail
- Healthcare or medical device experience preferred
- Excellent communication skills
- Experience working in a fast-paced call center environment
Preferred Qualifications- Bilingual in English/Spanish or English/French
- Experience with CRM platforms such as Salesforce, Zendesk, or similar systems
- Experience troubleshooting mobile applications, software, and internet connectivity issues
- Typing speed of 55+ WPM with strong accuracy
- Prior healthcare, medical device, patient support, IT help desk, or technical support experience
Training & Schedule- Paid training provided
- Training schedule: Monday-Friday for 6 weeks (PST)
- Customer support operates 24/7/365
- Schedules may include:
- Days, evenings, nights
- Weekends and holidays
- Alternative schedules such as 4x10 and 3x12 shifts
- Final schedules are determined based on business needs and operational coverage requirements
Ideal BackgroundsCandidates from the following environments are likely to be successful:
- Healthcare Customer Support
- Medical Device Support
- Technical Support / Help Desk
- Call Center Operations
- Patient Services
- Software or Mobile Application Support
Job Type & LocationThis is a Contract to Hire position based out of San Diego, CA.
Pay and BenefitsThe pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Aug 12, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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