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Helpdesk Analyst

SAIC

San Diego, California • Today

Full-time

USD 60,001.00 - 100,000.00 per year

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Easy Apply

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Easy Apply

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USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

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Easy Apply

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Easy Apply

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USD 30.00 - 35.00 per hour

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

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Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

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Easy Apply

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Helpdesk Administrator (Digital Ecosystem)

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Helpdesk Administrator (Digital Ecosystem)

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Oracle HCM HelpDesk Consultant

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Easy Apply

Contract

Depends on Experience

Prism Trainer/Help Desk Specialist

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Help Desk Representative (Hybrid)

Brakes Plus

Remote or Centennial, Colorado • Today

Full-time

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Help Desk Technician II

IDEMIA

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Full-time

USD 19.00 per hour

Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.50 per hour

Remote Help Desk Specialist

The Intersect Group

Remote • Today

Easy Apply

Contract

Depends on Experience

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

ServiceNow Help Desk Support

Navigant Consulting

Remote • Today

Full-time

USD 53,000.00 - 88,000.00 per year

SAIC

Job Details

Skills

Enterprise Services
Video
Wireless Communication
Information Systems
Preventive Maintenance
Project Management
Performance Management
Energy
Computer Hardware
Logistics
Research
Knowledge Base
Help Desk
Network Monitoring
Issue Tracking
Break/Fix
Remote Support
Management
Network
Microsoft Exchange
Presentations
Security Clearance
Security+
Cisco Certifications
Microsoft Certified Professional
Linux+
VCP
.NET
LAN
Cisco
Switches
Routers
Computer Networking
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Knowledge Management
Database
Technical Support
Microsoft Windows
Call Center
Numara
MAGIC
BMC Remedy
Peregrine
Apache Helix
Communication
Customer Service
Problem Analysis
Problem Solving
Conflict Resolution
Attention To Detail
Information Technology
Systems Engineering
FOCUS

Enterprise Services
Video
Wireless Communication
Information Systems
Preventive Maintenance
Project Management
Performance Management
Energy
Computer Hardware
Logistics
Research
Knowledge Base
Help Desk
Network Monitoring
Issue Tracking
Break/Fix
Remote Support
Management
Network
Microsoft Exchange
Presentations
Security Clearance
Security+
Cisco Certifications
Microsoft Certified Professional
Linux+
VCP
.NET
LAN
Cisco
Switches
Routers
Computer Networking
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Knowledge Management
Database
Technical Support
Microsoft Windows
Call Center
Numara
MAGIC
BMC Remedy
Peregrine
Apache Helix
Communication
Customer Service
Problem Analysis
Problem Solving
Conflict Resolution
Attention To Detail
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2617659

Location: San Diego, CA, US

Date Posted: 2026-10-06

Category: Information Technology

Subcategory: Network Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Junior TACNET ISEA Network Engineer (Fleet Support) that will work ONSITE in San Diego, CA. This role will support theTactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Flank Speed Wireless (FSW), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems.

This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer (on-deck and remote support), weekends.

JOB DUTIES:

Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment.
Responds to requests for technical assistance in person, over the phone, and via email.
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
Advise customer on appropriate action(s) towards resolution.
Follow standard help desk procedures.
Log all help desk/networking monitoring interactions in HELIX ticketing system.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare various activity reports and respond to data and metrics calls.
Stay current with system information, changes and updates.
Works on assignments that are moderately complex in nature.
Interacts daily with supervisor, peer groups, and customers.
Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.
Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities.
Interaction normally involves exchange or presentation of factual information.

Qualifications

REQUIREMENTS:

Bachelors Degree; years of experience in lieu of degree to be taken into consideration.
Must have an Active Secret Clearance to start.
Must have a Security + Certification.
Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.).
Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, FSW, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
Administration experience with Cisco switches and routers OR Windows Sever.
Experience with basic networking concepts and protocols.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.
Understanding of Databases and knowledge Management tools.
Knowledge on how to query and tailor reports from a database.
Ability to work any 8-hour shift assigned including evenings and overnight.

DESIRED SKILLS:

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
Strong Oral and written communication skills.
Customer Service orientated.
Problem analysis.
Problem-solving.
Attention to detail.

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2617659
Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Job Details

Skills

Enterprise Services
Video
Wireless Communication
Information Systems
Preventive Maintenance
Project Management
Performance Management
Energy
Computer Hardware
Logistics
Research
Knowledge Base
Help Desk
Network Monitoring
Issue Tracking
Break/Fix
Remote Support
Management
Network
Microsoft Exchange
Presentations
Security Clearance
Security+
Cisco Certifications
Microsoft Certified Professional
Linux+
VCP
.NET
LAN
Cisco
Switches
Routers
Computer Networking
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Knowledge Management
Database
Technical Support
Microsoft Windows
Call Center
Numara
MAGIC
BMC Remedy
Peregrine
Apache Helix
Communication
Customer Service
Problem Analysis
Problem Solving
Conflict Resolution
Attention To Detail
Information Technology
Systems Engineering
FOCUS

Enterprise Services
Video
Wireless Communication
Information Systems
Preventive Maintenance
Project Management
Performance Management
Energy
Computer Hardware
Logistics
Research
Knowledge Base
Help Desk
Network Monitoring
Issue Tracking
Break/Fix
Remote Support
Management
Network
Microsoft Exchange
Presentations
Security Clearance
Security+
Cisco Certifications
Microsoft Certified Professional
Linux+
VCP
.NET
LAN
Cisco
Switches
Routers
Computer Networking
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Knowledge Management
Database
Technical Support
Microsoft Windows
Call Center
Numara
MAGIC
BMC Remedy
Peregrine
Apache Helix
Communication
Customer Service
Problem Analysis
Problem Solving
Conflict Resolution
Attention To Detail
Information Technology
Systems Engineering
FOCUS

Summary

Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment.
Responds to requests for technical assistance in person, over the phone, and via email.
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
Advise customer on appropriate action(s) towards resolution.
Follow standard help desk procedures.
Log all help desk/networking monitoring interactions in HELIX ticketing system.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare various activity reports and respond to data and metrics calls.
Stay current with system information, changes and updates.
Works on assignments that are moderately complex in nature.
Interacts daily with supervisor, peer groups, and customers.
Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.
Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities.
Interaction normally involves exchange or presentation of factual information.

Qualifications

REQUIREMENTS:

Bachelors Degree; years of experience in lieu of degree to be taken into consideration.
Must have an Active Secret Clearance to start.
Must have a Security + Certification.
Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.).
Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, FSW, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
Administration experience with Cisco switches and routers OR Windows Sever.
Experience with basic networking concepts and protocols.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.
Understanding of Databases and knowledge Management tools.
Knowledge on how to query and tailor reports from a database.
Ability to work any 8-hour shift assigned including evenings and overnight.

DESIRED SKILLS:

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
Strong Oral and written communication skills.
Customer Service orientated.
Problem analysis.
Problem-solving.
Attention to detail.

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2617659
Posted 1 hour ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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