Software Guidance & Assistance, Inc., (SGA), is searching for a Community Program & Operations Coordinator for a contract assignment with one of our premier SaaS clients in San Francisco, CA. This is a hybrid role with 2-3 days per week onsite.
We're seeking a highly organized, collaborative Community Program & Operations Coordinator to support the Acrobat Ambassador program and help deliver an engaging, well-run experience for our community. You'll manage day-to-day program operations while supporting Ambassador engagement, communications, events, and cross-functional initiatives that keep the community connected and active.
This is a highly administrative, cross-functional role, working closely with Ambassadors and teams across Adobe, including Community, PR, PMM, PM, Research, and Evangelism, to create a high-touch community experience that delivers value for Ambassadors while supporting priorities and opportunities across the broader organization.
Responsibilities:
- Ambassador Engagement & Support
- Create and manage a steady cadence of Ambassador engagement activities through the Community Hub, including surveys, social sharing opportunities, and other activities, in collaboration with internal teams.
- Re-engage lapsed Ambassadors through 1:1 outreach, identifying relevant opportunities to bring them back into the program.
- Facilitate new Ambassador onboarding and offboarding, including coordinating promo codes, access, resources, and other program needs.
- Serve as a go-to resource for Ambassador support, helping address product questions and issues and acting as a liaison between Ambassadors and Product teams to ensure feedback and bugs are routed to the right partners.
- Keep Ambassadors informed and engaged through timely program communications, including product launch updates, resources, and monthly newsletters featuring program news, opportunities, and upcoming activities.
- Coordinate monthly Acrobat Office Hours, Community Coffee Chats, product demos, and other community sessions, managing communications, calendar invites, and logistics.
- Program Operations & Coordination
- Manage Airtable systems and day-to-day operational tracking for the Ambassador program and broader Acrobat Community team, ensuring program information and records remain accurate and up to date.
- Track program budgets and spending in Airtable, maintaining accurate records and flagging when additional POs need to be opened.
- Manage Ambassador payment and rewards operations, coordinating invoice processing, maintaining accurate payment records, following up on outstanding project reporting and invoices, resolving payment issues, and managing point-earning activities and rewards in the Ambassador Hub.
- Support beta testing and larger research efforts by coordinating Ambassador participation with Research partners.
- Manage ambassador event logistics, including swag ordering, shipping, vendor coordination, and timeline management.
- Manage the Ambassador experience at Adobe MAX, coordinating day-to-day communications, logistics, resources, and deliverables to ensure Ambassadors are supported and prepared throughout the event, with clear tracking and post-event reporting.
- Reporting & Program Health
- Track Ambassador participation across key initiatives, including events, social, research, and PR, and translate program data into clear, up-to-date reporting for cross-functional teams, internal decks, and quarterly newsletters.
- Partner with the Program Lead to monitor progress against quarterly goals, identify gaps and opportunities, and maintain alignment across teams and initiatives.
Required Skills:
- Experience in community management, program coordination, operations, or a similar role supporting an active community or program.
- Strong organizational and project management skills, with the ability to manage multiple workstreams, deadlines, and details simultaneously.
- Strong proficiency in or similar tools (i.e Monday, Notion, Asana), including managing program data, maintaining trackers, and creating reporting that provides visibility into program health and performance.
- Excellent written and verbal communication skills, with the ability to engage community members and collaborate effectively with cross-functional teams and external partners.
- A proactive, resourceful approach to problem-solving, with the ability to work independently, follow through on open items, and resolve day-to-day operational issues.
- Proficiency with collaboration and productivity tools such as Slack, Excel, PowerPoint, Outlook, and Teams; familiarity with Adobe Acrobat and other Adobe products is a plus.
- Bachelor's Degree
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-JG1
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