Job ID: 298693
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Position Type: Regular
Job Function: Information Technology
Work Location: Hybrid-San Francisco Office
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Belong to Something Beautiful At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Your Role at Sephora: Ready for a career glow up? As Director, Business Systems, Merchandising Systems, you'll provide vision and strategy for Sephora's Merchandising Systems portfolio and lead the technology team responsible for product and SKU management, assortment, space management, brand engagement, merchandising operations across store and digital channels, and product lifecycle management. The work you do will impact beauty, as you partner with senior business and technology leaders to translate business strategies into product roadmaps, scalable solutions, and measurable outcomes applying AI to accelerate delivery using AI-Enabled tools/processes. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering scalable applications and solutions that support merchandising across stores and digital channels.
What You'll Do:- Vision and Strategy: Set the vision, strategy, and multi-year roadmap for Merchandising Systems and solutions based on business strategy and industry requirements.
- Stakeholder Engagement: Engage Executive Merchandising leadership, Merchants, and other stakeholders to align priorities, identify system-improvement opportunities, and drive product execution.
- Requirements and Solution Definition: Drive requirements and solution definition using AI-assisted analysis and design, translating business strategy into clear requirements, solutions, and specifications in the areas of unified product and SKU management, assortment, brand engagement, merchandising management, space management, and product lifecycle management.
- AI-first SDLC: Apply AI-first / Agentic SDLC practices to accelerate solution design, specification, delivery, and documentation; enforce standard build processes and quality while working with Engineering directors on faster delivery.
- Business Process Automation: Engage the business and lead business process automation and improvement initiatives using AI.
- Team Leadership and Cross-Company Relationships: Build cross-company relationships, report business-performance KPIs through technology platforms, introduce new technologies, and lead/develop the team (product managers, business analysts, architects) through coaching, mentoring, and matrixed resource management.
What You'll Bring:- Retail Industry Experience: 10+ years of retail-industry systems experience managing application product management and delivery for the merchandising domain in a fast-paced retail company.
- People Leadership: 3+ years of experience managing teams and matrixed resources, including coaching and mentoring full-time employees and contractors.
- Education: Bachelor's degree in computer science, business, or a related field.
- Domain Expertise: Merchandising retail domain expertise across assortment, space management, new product launch, brand engagement, and omnichannel retail, with experience using Blue Yonder Floor/Space (or comparable) and Syndigo (or comparable MDM) solutions.
- AI Leadership: AI-first leadership experience driving delivery through Agentic/AI-driven SDLC, AI-augmented product management, and using GenAI tools to engage stakeholders, accelerate requirements, and drive process automation.
- Technical & Strategic Delivery: Proven expertise in technology product strategy, roadmap development, enterprise-scale SaaS/vendor/in-house application delivery, and scalable systems design.
What You'll Get: The annual base salary range for this position is $235,980.00 - $262,200.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
- Caring Community. You'll collaborate with teammates who are equally passionate about innovating and driving the industry forward - together, united in beauty.
- Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
- Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.
Rewards as Unique as You: Some benefits have eligibility requirements and may depend on job classification and length of employment.
- Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance.
- Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
- Balance. You'll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
- Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.
- Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products.
- Support. Join a team that truly cares - with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Join Us and Belong to Something Beautiful 
