Job Title: Engagement Manager Testing & Development Location: San Francisco, CA (SFO) - Onsite
Travel Requirement: Visit Dallas, TX, twice a month
Job Summary: We are looking for an experienced
Engagement Manager with a strong background in Software Testing and Development to manage client engagements, oversee delivery activities, and ensure high-quality project outcomes. The ideal candidate will have a solid understanding of the software development lifecycle (SDLC), quality engineering, testing methodologies, and application development, along with excellent client-facing and stakeholder management skills.
The candidate must be based in or near San Francisco, CA, and be willing to travel to Dallas, TX, twice a month for client meetings and engagement activities.
Key Responsibilities: - Manage end-to-end client engagements, ensuring successful project delivery, quality, and customer satisfaction.
- Leverage experience in software testing, quality assurance, and application development to guide project teams and delivery initiatives.
- Coordinate with development, QA, business, and technical teams to align project goals, timelines, and deliverables.
- Serve as the primary point of contact for client stakeholders, managing expectations, escalations, and communication.
- Oversee project planning, resource allocation, delivery schedules, risks, dependencies, and milestones.
- Drive continuous improvement in testing processes, development practices, delivery efficiency, and quality standards.
- Monitor project performance, prepare status reports, and communicate progress, risks, and mitigation plans to leadership.
- Collaborate with technical teams to resolve delivery challenges and ensure adherence to client requirements.
- Build and maintain strong client relationships, identify opportunities for account growth, and support business development initiatives.
- Travel to Dallas, TX, twice a month to attend client meetings, review project progress, and support engagement needs.
Required Qualifications: - Proven experience as an Engagement Manager, Delivery Manager, Project Manager, or in a similar client-facing leadership role.
- Strong professional background in both software testing/QA and application development.
- Good understanding of SDLC, STLC, Agile/Scrum methodologies, and software delivery processes.
- Experience managing cross-functional teams, client relationships, project deliverables, and escalations.
- Strong communication, leadership, stakeholder management, and problem-solving skills.
- Ability to manage multiple priorities and work effectively with geographically distributed teams.
- Must be based in or near San Francisco, CA.
- Willingness to travel to Dallas, TX, twice a month.
Preferred Qualifications: - Experience managing enterprise-level technology engagements.
- Familiarity with test automation, quality engineering, functional testing, and modern development practices.
- Experience with project management tools such as Jira, Azure DevOps, or similar platforms.
- Experience in client account management, delivery governance, and resource planning.
Ideal Candidate Profile: The ideal candidate is a client-focused technology leader who combines hands-on knowledge of
testing and development with strong engagement and delivery management capabilities. This role requires someone who can bridge technical teams and business stakeholders while ensuring consistent delivery and maintaining strong client relationships.
