Hi,
Role- SAP CS/Service management Lead Architect
Location- Bay Area.
JD-
We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.
Responsibilities
Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
Define and validate service processes, including:
Service order management
Installed base and equipment tracking
Warranty and service contract management
Field service execution and resource planning
Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
Lead fit-gap workshops, solution blueprinting, and design governance forums
Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
Guide teams on master data design (business partner, equipment, functional locations)
Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
Support integration testing, UAT, and defect resolution across service and finance processes
Lead cutover planning, go-live readiness, and hypercare stabilization
Required Qualifications
Extensive SAP experience with specialization in:
SAP CS (Customer Service) / S/4HANA Service Management
Service order processing, contracts, and warranty management
Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
Deep expertise in:
Installed base and equipment lifecycle management
Service billing and integration with finance (R2R, RAR)
Strong understanding of integration with SD, MM, and Finance processes
Experience in defining global templates and scalable service models
Ability to translate complex service business requirements into architecture designs
Strong stakeholder engagement and executive communication skills
Experience working in complex, multi-vendor program environments
Preferred Qualifications
Experience in manufacturing or semiconductor industry (capital equipment service models)
Familiarity with:
Advanced Field Service Management solutions (FSM)
IoT-enabled service and predictive maintenance integration
Exposure to PLM (Teamcenter) and MES integration scenarios
Experience in subscription/service-based revenue models and warranty accounting
Prior experience in program stabilization or recovery initiatives
Knowledge of SAP Activate and Agile delivery framework
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