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Cloud Support Engineer

Cadence Design Systems Inc

San Jose, California • Today

Full-time

Staff Cloud Support Engineer

Snowflake Inc.

Dublin, California • Today

Full-time

Cloud Support Engineer

AlphaSense

Remote • Today

Full-time

USD 100,000.00 - 111,000.00 per year

Enterprise Cloud Engineer

Nexwave

Palo Alto, California • 25d ago

Easy Apply

Contract

Cloud Network Engineer

Innova Solutions, Inc

San Jose, California • 10d ago

Easy Apply

Contract

Depends on Experience

Staff Cloud Engineer

Bloom Energy

San Jose, California • Today

Full-time

USD 155,800.00 - 224,200.00 per year

Virtualization & Cloud Platform Engineer

INSPYR Solutions

Hybrid in San Jose, California • 5d ago

Easy Apply

Third Party, Contract

$70 - $75

Backend Software Engineer (Cloud API & Microservices development)

NetApp

San Jose, California • Today

Full-time

USD 180,000.00 - 210,000.00 per year

Cloud Platform Engineer

KLA

Milpitas, California • Today

Full-time

USD 110,000.00 - 187,000.00 per year

Principal Software Engineer, Cloud Product Engineering

Aerospike

Mountain View, California • Today

Full-time

USD 260,000.00 - 320,000.00 per year

Senior Cloud Software Engineer, Find My

Apple, Inc.

Cupertino, California • Today

Full-time

Staff Software Engineer - Cloud Platform (FortiSIEM)

Fortinet

Santa Clara, California • Today

Full-time

USD 179,000.00 - 219,000.00 per year

Senior Software Engineer - Cloud Data Platform

Picarro, Inc.

Santa Clara, California • Today

Full-time

USD 140,000.00 - 160,000.00 per year

Senior Cloud Engineer / Hybrid in Pleasanton

Motion Recruitment Partners, LLC

Pleasanton, California • Today

Easy Apply

Full-time

$150000 - $200000

Lead Cloud Automation & Governance Engineer

Nutanix

San Jose, California • Today

Full-time

Senior Software Engineer, Cloud Product Engineering

Aerospike

Mountain View, California • Today

Full-time

USD 160,000.00 - 205,000.00 per year

Senior Cloud / Server Engineer

Photon

Sunnyvale, California • 3d ago

Easy Apply

Full-time

Depends on Experience

Staff Software Engineer, Cloud Platform

Aerospike

Mountain View, California • Today

Full-time

USD 190,000.00 - 220,000.00 per year

AI Engineer - Cloud Software & AI Platforms - Contract

Altera Corp.

San Jose, California • Today

Full-time

USD 118,900.00 - 172,200.00 per year

Software Engineer (L5+L6) - Cloud Application Platform

Netflix, Inc.

Los Gatos, California • Today

Full-time

USD 499,000.00 - 900,000.00 per year

Staff Cloud Security Engineer

Bloom Energy

San Jose, California • Today

Full-time

USD 155,800.00 - 224,200.00 per year

Cloud Engineer

Kforce Technology Staffing

Foster City, California • Yesterday

Contract

$88 - $97 hourly

Senior Software Engineer - Cloud Security

Snowflake Inc.

Menlo Park, California • Today

Full-time

USD 200,000.00 - 287,500.00 per year

Senior Lead Software Engineer, Cloud Platform

JPMorgan Chase & Co.

Palo Alto, California • 5d ago

Full-time

Virtualization & Cloud Platform Engineer

Altera Corp.

San Jose, California • Today

Full-time

USD 149,100.00 - 213,000.00 per year

Multi-Cloud CDN Access Platform Engineer

TikTok

San Jose, California • Today

Full-time

USD 218,400.00 - 480,000.00 per year

Lead Software Engineer - Cloud Native Platforms (Google Cloud Platform)

Visa Inc.

Foster City, California • Today

Full-time

USD 192,300.00 - 307,600.00 per year

Lead Software Engineer - Cloud Native Platforms (Google Cloud Platform)

Visa

Foster City, California • 6d ago

Full-time

USD 192,300.00 - 307,600.00 per year

Senior Software Engineer, Cloud Image/ML Compute Architecture

Muon Space

San Jose, California • Today

Full-time

USD 232,000.00 - 261,000.00 per year

Cloud Engineer

Strategic Staffing Solutions

Remote or Virginia • Today

Easy Apply

Full-time, Contract

USD70 - USD80

Job Details

Skills

Cadence
Integrated Circuit
Reliability Engineering
Customer Satisfaction
Customer Support
FOCUS
Accountability
Linux
Workflow
SAN
Licensing
Performance Management
LSF
Provisioning
MEAN Stack
Operational Efficiency
Customer Experience
Access Control
Auditing
Change Management
Incident Management
Root Cause Analysis
Knowledge Base
Customer Facing
Documentation
Linux Administration
Python
Shell Scripting
Perl
Programming Languages
Licensing Management
Customer Service
Technical Support
Communication
Organized
Dependability
Management
Regulatory Compliance
ITAR
Data Analysis
EDA
Semiconductors
Cloud Computing
HPC
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform
OpenStack
Artificial Intelligence
Configuration Management
Ansible
Terraform
Computer Science

Cadence
Integrated Circuit
Reliability Engineering
Customer Satisfaction
Customer Support
FOCUS
Accountability
Linux
Workflow
SAN
Licensing
Performance Management
LSF
Provisioning
MEAN Stack
Operational Efficiency
Customer Experience
Access Control
Auditing
Change Management
Incident Management
Root Cause Analysis
Knowledge Base
Customer Facing
Documentation
Linux Administration
Python
Shell Scripting
Perl
Programming Languages
Licensing Management
Customer Service
Technical Support
Communication
Organized
Dependability
Management
Regulatory Compliance
ITAR
Data Analysis
EDA
Semiconductors
Cloud Computing
HPC
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform
OpenStack
Artificial Intelligence
Configuration Management
Ansible
Terraform
Computer Science

Summary

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Job Summary

We are seeking a highly motivated Cloud Support Engineer to support our secure, cloud-based silicon chip design environments used by our external customers for mission-critical EDA and HPC workloads. This role is customer-facing and service-oriented, requiring not only strong technical expertise, but also a commitment to responsiveness, professionalism, and delivering an exceptional customer experience.

The Cloud Support Engineer will be responsible for maintaining system reliability, resolving issues quickly and accurately, and proactively improving the platform through automation and agentic AI. Success in this role is measured not just by technical outcomes, but by customer satisfaction, trust, and confidence in the service.

This position involves working with export-restricted data (ITAR/CUI) and supporting secure environments with high operational and compliance standards.

Key Responsibilities

Customer Support & Service Excellence

Serve as a primary technical support contact for external customers using secure cloud-based silicon design platforms
Deliver timely, responsive, and high-quality support, ensuring customer issues are acknowledged, communicated, and resolved effectively
Actively focus on delighting customers by minimizing downtime, anticipating needs, and exceeding service expectations
Clearly communicate technical issues, status updates, and resolutions to customers with varying levels of technical expertise
Build trust with customers through professionalism, accountability, and consistent follow-through

Platform & Environment Support

Support and troubleshoot Linux-based cloud environments used for silicon design and verification workflows
Maintain availability, performance, and reliability of secure multi-tenant environments
Diagnose and resolve system-level issues across compute, storage, networking, and identity services

HPC, Licensing & Performance Management

Monitor HPC cluster performance, job throughput, and queue health
Identify and remediate HPC job performance issues, including scheduler configuration, resource contention, I/O bottlenecks, and memory constraints
Troubleshoot and resolve license availability, utilization, and checkout issues impacting customer workloads
Support distributed resource managers (e.g., Slurm, LSF, SGE, or similar technologies)

Automation & Agentic AI

Develop and maintain automation to streamline recurring operational tasks, including:
- System health, performance, and capacity monitoring
- User provisioning and de-provisioning
- License usage tracking and alerting
- Detection of abnormal system or job behavior
Use agentic AI, Python, shell scripting, Perl, or similar technologies to reduce manual effort and improve mean time to resolution (MTTR)
Continuously improve operational efficiency while enhancing the customer experience

Security, Compliance & Operations

Operate and support systems containing ITAR-controlled and CUI data in compliance with regulatory and company requirements
Follow documented security, access control, auditing, and change management processes
Participate in incident response, root cause analysis, and corrective actions
Create and maintain runbooks, knowledge base articles, and customer-facing documentation

Required Qualifications

Technical Skills

Strong hands-on experience with Linux system administration and troubleshooting
Experience supporting HPC or large-scale compute environments
Proficiency in Python, shell scripting, Perl, or other automation-focused programming languages
Experience with monitoring, logging, and alerting systems
Familiarity with license management systems (e.g., FlexNet/FLEXlm or equivalent)

Customer Service & Professional Skills

Demonstrated ability to provide excellent customer service in a technical support or operations role
Strong sense of urgency and ownership when responding to customer issues
Ability to balance technical depth with clear, customer-friendly communication
Organized, dependable, and able to manage multiple customer issues simultaneously

Security & Compliance

Ability to work with export-restricted data (ITAR/CUI)
U.S. Person status or eligibility as required to support export-controlled environments

Preferred Qualifications

Experience supporting EDA, semiconductor, or silicon design environments
Familiarity with cloud-based HPC platforms (AWS, Azure, Google Cloud Platform, OpenStack/OpenShift)
Experience applying AI-assisted or autonomous automation in operations or support contexts
Exposure to configuration management or infrastructure-as-code tools (e.g., Ansible, Terraform)

Education

Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: CADENCE
Position Id: 2648c718258f110e6f014032083a92b0
Posted 2 days ago

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San Jose, California

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