The following requirement is open with our client.
Client : TCS
Title : Business Solutions Analyst
Location : San Jose, CA ( Onsite)
Duration : 12 Months
Rate : $70/hr on C2C
Relevant Experience :
Detailed Job Description:
We are looking for an experienced Business Solutions Analyst / Scrum Master.
Job Responsibilities:
· Lead the design, configuration, and administration of Gainsight NXT: Own the platform end-to-end, including rules engine, workflows, playbooks, CTAs, success plans, dashboards, and data model optimization. Ensure Gainsight is leveraged effectively to enable proactive customer engagement, lifecycle management, and measurable business outcomes.
· Drive platform integration and data management: Partner with business and technical stakeholders to integrate Gainsight NXT with upstream and downstream systems (e.g., Microsoft Dynamics, Azure, Databricks, SnapLogic) ensuring data quality, accuracy, and actionable insights.
· Team Leadership: Mentor, coach, and manage a team of 6–10 members, building accountability, ownership, and continuous improvement in delivery velocity and quality.
· Business Analysis & Solution Design: Translate complex business requirements into functional and technical designs, process workflows, and system specifications.
· Process Innovation: Define, document, and implement scalable Customer Success business processes such as customer health scoring, playbooks, lifecycle automation, and sentiment analysis.
· AI Enablement: Lead adoption of AI solutions in the CSM space, including predictive insights, automated escalation triggers, and advanced analytics.
· Stakeholder Engagement: Coordinate cross-functional meetings, ensure alignment on milestones and deliverables, and maintain transparency across all stakeholders.
· Continuous Improvement: Identify opportunities for efficiency and best practices; introduce new features, tools, and agile methods that increase productivity and team performance.
Must Have Skills:
· Hands-on expertise with Gainsight NXT: Deep understanding of the platform''''s data model, configuration, and administration.
· Proven ability to design and implement rules, workflows, playbooks, success plans, CTAs, and dashboards.
· Experience integrating Gainsight with CRM, middleware, and data warehouse platforms.
· 7+ years of experience in business systems analysis, solution design, or business architecture, preferably within SaaS or enterprise software organizations.
· Strong technical knowledge of enterprise systems, including Microsoft Dynamics, Microsoft Azure, Databricks, SnapLogic, or similar middleware/iPaaS platforms.
· Deep understanding of complex data models, business process design, and cross-system integrations.
· Excellent leadership, coaching, and mentoring skills, with the ability to guide high-performing agile teams.
· Proven analytical and problem-solving skills with the ability to balance short-term delivery requirements and long-term strategic planning.
· Outstanding written and verbal communication skills, including the ability to present to both technical and non-technical stakeholders.
· Forward-looking perspective with interest and experience in AI-driven automation and analytics in Customer Success.
· Experience as a Scrum Master or agile team leader, with demonstrated success in running multiple sprints and delivering complex business initiatives, is a plus.
Thanks and Regards,
Goutham Eluri
Technical Recruiter
ASCII Group LLC.
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Office:
Email: Website:
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