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Mobile Service Coordinator

Coast Counties Truck & Equipment Company

San Leandro, California • Today

Full-time

Mobile Service PacLease Technician

Coast Counties Truck & Equipment Company

San Leandro, California • Today

Full-time

USD 35.00 - 60.00 per hour

Field Service Engineer, Mobile CT (New England)

Samsung Electronics America

Remote or Massachusetts • Today

Full-time

USD 95,000.00 - 115,000.00 per year

Mobile Engineer, Consultant

BlueShield Of California

Oakland, California • Today

Full-time

USD 123,090.00 - 184,800.00 per year

Mobile Engineer, Senior

BlueShield Of California

Oakland, California • Today

Full-time

USD 102,740.00 - 154,220.00 per year

Software Engineer V (Mobile Systems)

BCforward

Burlingame, California • Today

Easy Apply

Contract

$80.00 - $80 per hour

Staff Software Engineer I, Mobile

Spring Health

San Francisco, California • Today

Full-time

USD 239,000.00 - 270,000.00 per year

Mobile AI Quality Engineer

Randstad Digital

Sunnyvale, California • Today

Contract

USD45 - USD65

Mobile AI Quality Engineer

Randstad Digital

Sunnyvale, California • Today

Contract

USD45 - USD65

Union Mobile Engineer

JLL

Palo Alto, California • 10d ago

Full-time

USD 159,120.00 - 159,120.00 per year

Senior Mobile Product Engineer, Ambient AI

Commure Athelas

Mountain View, California • 21d ago

Full-time

USD 170,000.00 - 230,000.00 per year

Union Mobile Engineer

JLL

Mountain View, California • Today

Full-time

USD 159,120.00 - 159,120.00 per year

Union Mobile Engineer - Electrician

JLL

Mountain View, California • Today

Full-time

USD 159,120.00 - 159,120.00 per year

SAP Mobility Consultant SSAM

Biz Fusion Inc.

Remote or Hybrid in Cincinnati, Ohio • 21d ago

Easy Apply

Contract, Third Party

Depends on Experience

Union Mobile Engineer - Lighting Controls Field Technician

JLL

Mountain View, California • Today

Full-time

USD 159,120.00 - 159,120.00 per year

Mobile Engineer - Fire Life Safety

JLL

Mountain View, California • Today

Full-time

USD 159,120.00 - 159,120.00 per year

Lead Mobile Software Engineer

Top Prospect Group

Remote • 3d ago

Easy Apply

Full-time

150000 - 200000

Software Engineer III - Mobile

Walmart Inc.

Sunnyvale, California • Today

Full-time

USD 117,000.00 - 234,000.00 per year

Mobile Architect (No - IOS or Android) with Retail - Remote

Cyma Systems Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Staff Mobile Engineer - Kotlin Multiplatform

webAI Inc

Remote or Austin, Texas • Today

Full-time

W2 Position - Mobile QA Automation Engineer – AI - California

Octans Group LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

Mobile Architect

Cyma Systems Inc

Remote • Today

Easy Apply

Full-time, Third Party

Depends on Experience

Sr. Mobile Software Engineer

Beacon Hill

Remote or Hybrid • Today

Easy Apply

Full-time

(USA) Staff, Software Engineer - Mobile

Walmart Inc.

Sunnyvale, California • Today

Full-time

USD 143,000.00 - 286,000.00 per year

Staff, Software Engineer - Mobile

Walmart Inc.

Sunnyvale, California • Today

Full-time

USD 143,000.00 - 286,000.00 per year

Principal Software Engineer, Mobile

ServiceTitan

Remote or Glendale, California • Today

Full-time

Compensation information provided in the description

Mobile QA Automation Engineer (Playwright) W2 Only

Encore Consulting Services

Remote • 3d ago

Easy Apply

Contract

50 - 52

Staff Software Engineer, Mobile (App Infrastructure)

Affirm

Remote • Today

Full-time

USD 230,000.00 - 290,000.00 per year

Lead Mobile Software Engineer - Remote

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

.NET MAUI Mobile Software Engineer - Perm or C2P

PRS

Remote • Today

Easy Apply

Contract

$125,000 - $165,000

Job Details

Skills

Workflow
Billing
Service Operations
Sales
Leadership
Collaboration
Scheduling
Customer Satisfaction
Real-time
UPS
Payroll
SAP BASIS
Interviewing
Recruiting
Onboarding
Management
Training
Regulatory Compliance
Material Safety Data Sheet
SDS
Authorization
Communication
Estimating
Invoices
Documentation
Repair
Payments
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Business Systems
Mechanical Engineering
FOCUS

Summary

About the Role

The Mobile Service Coordinator reports directly to the Service Manager and plays a critical role in supporting the daily operations of the Mobile Service Department. This position is responsible for coordinating workflow, ensuring timely and effective customer communication, supporting technicians, and maintaining accurate repair documentation, billing, and invoicing processes.The Mobile Service Coordinator works closely with the Service, Parts, Warranty, and Sales Departments, as well as company leadership, to support operational objectives, enhance customer satisfaction, and drive continued growth of mobile service operations. Key responsibilities include scheduling repairs, preparing estimates, monitoring repair order (RO) status, maintaining technician timekeeping records, processing invoices, and assisting with customer payments.This role is essential to ensuring the smooth, efficient, and professional flow of mobile service operations while delivering high-quality customer service.

The Mobile Service Coordinator maintains ongoing communication and collaboration with:

Service Manager
Director of Mobile Service
Mobile Service Technicians
Parts Counter Personnel
Warranty Coordinators
Sales Department
Customers
Company Leadership and CCTE Executives

Strong cross-functional collaboration is essential to support efficient repair operations, technician scheduling, and customer satisfaction. Essential Duties and Responsibilities Operations Responsibilities

Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities.
Assign work to technicians based on skill level, certifications, workload, and availability.
Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness.
Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders.
Monitor repair progress to ensure estimated completion times and customer commitments are met.
Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.
Review technician write-ups for accuracy, completeness, and proper documentation.
Ensure all repair orders are completed, closed, and processed within 48 hours.
Reconcile technician payroll and timekeeping records on a daily basis.
Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored.
Distribute technical updates, service bulletins, and product information to technicians.
Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles.
Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements.
Assist in interviewing, hiring, and onboarding Mobile Service Technicians.
Conduct technician performance evaluations and support development plans, training needs, and wage recommendations.
Coordinate with the parts department to manage repair orders awaiting parts availability.
Support the Service Manager in identifying and maintaining technician training requirements.
Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell.
Assist in developing departmental goals, forecasts, and operational objectives.
Conduct regular customer visits to strengthen relationships and support service growth.
Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards.

QualificationsKnowledge, Skills, and Abilities

Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures.
Ability to review operational reports and communicate action plans effectively to staff.
Strong verbal and written communication skills with the ability to interact professionally with customers and employees.
Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

Customer Service Responsibilities

Greet customers in a friendly, professional, and timely manner.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.

Education and Experience

Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations.
Strong customer service and interpersonal skills.
Proven ability to build and maintain strong relationships with customers and employees.
Demonstrated ability to motivate and support technician teams.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with Dealer Business Systems (DBS) and related service software preferred.

Working Conditions

Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

PI3e6ca2-41245213

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: 3e6ca1496541-30632-41245213
Posted 9 hours ago

Fitment

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Job Details

Skills

Workflow
Billing
Service Operations
Sales
Leadership
Collaboration
Scheduling
Customer Satisfaction
Real-time
UPS
Payroll
SAP BASIS
Interviewing
Recruiting
Onboarding
Management
Training
Regulatory Compliance
Material Safety Data Sheet
SDS
Authorization
Communication
Estimating
Invoices
Documentation
Repair
Payments
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Business Systems
Mechanical Engineering
FOCUS

Summary

Service Manager
Director of Mobile Service
Mobile Service Technicians
Parts Counter Personnel
Warranty Coordinators
Sales Department
Customers
Company Leadership and CCTE Executives

Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities.
Assign work to technicians based on skill level, certifications, workload, and availability.
Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness.
Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders.
Monitor repair progress to ensure estimated completion times and customer commitments are met.
Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.
Review technician write-ups for accuracy, completeness, and proper documentation.
Ensure all repair orders are completed, closed, and processed within 48 hours.
Reconcile technician payroll and timekeeping records on a daily basis.
Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored.
Distribute technical updates, service bulletins, and product information to technicians.
Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles.
Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements.
Assist in interviewing, hiring, and onboarding Mobile Service Technicians.
Conduct technician performance evaluations and support development plans, training needs, and wage recommendations.
Coordinate with the parts department to manage repair orders awaiting parts availability.
Support the Service Manager in identifying and maintaining technician training requirements.
Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell.
Assist in developing departmental goals, forecasts, and operational objectives.
Conduct regular customer visits to strengthen relationships and support service growth.
Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards.

QualificationsKnowledge, Skills, and Abilities

Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures.
Ability to review operational reports and communicate action plans effectively to staff.
Strong verbal and written communication skills with the ability to interact professionally with customers and employees.
Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

Customer Service Responsibilities

Greet customers in a friendly, professional, and timely manner.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.

Education and Experience

Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations.
Strong customer service and interpersonal skills.
Proven ability to build and maintain strong relationships with customers and employees.
Demonstrated ability to motivate and support technician teams.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with Dealer Business Systems (DBS) and related service software preferred.

Working Conditions

Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

PI3e6ca2-41245213

Dice Id: jobtfeed
Position Id: 3e6ca1496541-30632-41245213
Posted 9 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Mobile Service Coordinator

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