Description Robert Half is seeking a
Salesforce Administrator / CRM & Data Systems Analyst for a mission-driven organization dedicated to helping individuals and families access housing, financial assistance, and critical community resources. This is a highly visible role responsible for serving as the primary owner of the organization's Salesforce environment, ensuring data integrity, system reliability, security, and reporting accuracy.
This position is ideal for a self-starter who enjoys working independently, solving business problems through technology, and partnering with non-technical stakeholders to improve processes and outcomes.
Responsibilities- Serve as the primary administrator and subject matter expert for Salesforce and related business systems.
- Manage, organize, and maintain critical program, client, and organizational data across multiple platforms while ensuring data integrity, security, and confidentiality.
- Develop, maintain, and optimize workflows, reporting processes, forms, integrations, and data management practices.
- Support government grant reporting and funding requirements by ensuring accurate, accessible, and reliable data.
- Create, analyze, and distribute reports and dashboards that provide meaningful insights into program outcomes and organizational performance.
- Troubleshoot Salesforce and integrated applications, including issues related to forms, workflows, and system integrations.
- Perform data backup, recovery, and ongoing system maintenance activities to ensure platform reliability and continuity.
- Monitor overall system health and proactively identify opportunities for process improvements, enhancements, and efficiencies.
- Provide end-user support and respond to staff inquiries related to reporting, data quality, system functionality, and Salesforce usage.
- Partner with leadership and program teams to understand business processes, map data flows, and recommend solutions that improve operational effectiveness.
- Support reporting environments and data integrations that leverage Tableau for analytics and reporting.
- Serve as a trusted resource across the organization by delivering exceptional customer service and technical support to non-technical users.
Requirements - Proven hands-on experience administering and supporting Salesforce environments.
- Strong understanding of Salesforce administration, including data structures, workflows, user management, reporting, and process automation.
- Experience mapping business processes and identifying opportunities for workflow improvements and operational efficiencies.
- Demonstrated ability to manage data governance, backup and recovery processes, system maintenance, and data quality initiatives.
- Experience troubleshooting Salesforce and related business applications and integrations.
- Familiarity with legacy processes and the ability to document and improve existing workflows.
- Strong knowledge of data privacy, security, confidentiality, and compliance best practices.
- Experience working with reporting and analytics tools, preferably Tableau.
- Experience with Zapier and/or Formstack integrations is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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