Job#: 3042896 Job Description: Defense Red Switch Network (DRSN) NOC Technician III
Location: Scott Air Force Base, Illinois (Onsite)
Clearance: Must be eligible to obtain/maintain a Secret clearance.
Role Overview
This position supports the Defense Information Systems Agency (DISA), which acts as the provider of GIG/Defense Information System Network (DISN) services to its customers. This role directly supports the DISA-provided GIG capabilities and services in a 24x7 Global Operations Center. Shift work, including nights and weekends, is required for this role.
Key Responsibilities
- Create, update, and resolve network problems and issues using the ServiceNow platform.
- Notify necessary points of contact regarding network, circuit, or location incidents.
- Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Work directly with customers and stakeholders to ensure maximum network availability.
- Proactively monitor network alarms using platform-specific network management tools.
- Provide timely situational awareness to leadership and impacted parties regarding network incidents.
- Utilize incident management applications to document all aspects of reported outages, degradations, isolations, and resolutions.
- Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
- Assess, identify, and recommend resolutions for various network incidents and configuration deficiencies.
- Develop and recommend solutions and processes pertaining to network operations.
Required Qualifications
Education: High school diploma or equivalent.
Experience: 2-4 years of prior relevant experience.
Technical Skills: A general understanding of both voice infrastructure and IP network topologies is required.
Certifications: Must hold a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) prior to the start date.
Preferred Qualifications
- Experience in a tech control facility or with cyber transport.
- Experience with circuit actions.
- Proficiency with the MS Office suite (Outlook, Excel, Word, Access, PowerPoint, TEAMs).
- Experience with alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, or Juniper IP technologies.
- Knowledge of routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), or various voice services.
Work Environment
The position is based in a 24x7 operations center environment and requires the ability to work in shifts, including nights and weekends. The role may involve extended periods of sitting while using a computer or phone.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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