Job#: 3037842 Job Description: SATCOM IP Network Support Analyst
Location: Scott Air Force Base, Illinois (Onsite)
Role Overview
This position supports the Defense Information Systems Agency (DISA) as a provider of GIG/Defense Information System Network (DISN) services. The role is part of the 24x7 DISA Global Operations Center (DGOC) and directly supports DISA-provided GIG capabilities. Openings are available at Scott AFB in the greater St. Louis, MO/Southern IL area.
Key Responsibilities
- Create and update tickets using DISA ticketing applications to aid in customer problem tracking and resolution.
- Monitor network events and element management failures in real-time on a 24x7x365 basis.
- Perform IP network support, including the configuration of routers, switches, firewalls, and voice equipment.
- Perform IP satellite modem support, including configuration and issue of option/boot/RSP files.
- Remotely access and de-access customers into the IP/SATCOM networks.
- Work with gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Verify equipment is operating in the baseline configuration.
- Remotely provide global equipment configurations at gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
Required Qualifications
Education: High school diploma.
Experience: 2-4 years of relevant experience.
Technical Skills:- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operations environment.
- Experience with the utilization of SAA/GAAs as source documentation for network configuration.
- Understanding and experience with the operation and configuration of MILSATCOM encryption devices.
- Understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.
Company Overview
Our organization supports a combat support agency that provides IT and communication support to all institutes and individuals working for the U.S. Department of Defense. We oversee the technological aspect of organizing, delivering, and managing defense-related information. Our services provide a full global operations and sustainment solution needed to support the Department of Defense Information Network/Defense Information System Network (DODIN/DISN). We carry out the day-to-day operation of the network and related services 24 hours a day, 365 days a year, enabling joint warfighters to meet their operational needs.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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