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Service Desk Analyst (L1)

TekShapers

Scottsdale, Arizona • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Incident Management Analyst L1

Milestone Technologies, Inc.

Remote • Today

Full-time

Job Details

Skills

Service Desk
L1 Support
ITSM
Troubleshooting
Windows
macOS
Office 365
VPN
TCP/IP
Wi-Fi
Ticketing
Incident Management

Summary

L1 Service Desk Support Engineer

6-12 months

Scottsdale, Arizona 85260

Key Skills: Service Desk, L1 Support, ITSM, Troubleshooting, Windows, macOS, Office 365, VPN, TCP/IP, Wi-Fi, Ticketing, Incident Management

Key Responsibilities:

Handle user requests via phone, chat, and email.
Log, categorize, and track tickets using ITSM tools.
Troubleshoot Windows/macOS, Office applications, VPN, printers, Wi-Fi, and basic networking issues.
Escalate complex issues to L2/L3 teams.
Document troubleshooting steps and maintain knowledge articles.

Required Skills:

2–4 years of IT Service Desk / Technical Support experience.
Strong communication and customer-service skills.
Basic knowledge of Windows, macOS, Office 365, TCP/IP, Wi-Fi, and VPN.
ITIL Foundation or CompTIA A+ preferred.

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10335759
Position Id: 29079-17456-1790713029
Posted 1 day ago

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Job Poster

Recruiter @ TekShapers

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