Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewPosition OverviewThe Access Management Integration Lead connects our credential data to the access control systems we don't manage, such as landlord and base-building systems for lobbies, turnstiles and elevators at offices worldwide. You'll design how badge and visitor data moves from our systems into theirs. You'll guide property management teams on card formats, reader settings and integration options, and support the middleware that automates those data flows. You'll also make sure each integration respects regional identity and privacy requirements.
The ideal candidate brings deep experience in physical security technology and access management. They understand credential technology end to end, from how a card is encoded to how different access control systems read it. They're comfortable advising building teams that sit outside our organization.
Hybrid from Seattle, SF, NYC DC
Key ResponsibilitiesCredential and third-party system integration- Lead integrations between our access control platform and third-party systems we don't manage, including landlord, tenant and base-building systems (turnstiles, elevators, perimeter doors).
- Assess each new site's building system, choose the right integration path (API, middleware or managed file transfer), and document the result.
- Consult with property management teams on adding our badge data to their systems. Provide the required fields, formats and testing steps.
- Run acceptance testing before each office opens, using test credentials and on-site walkthroughs to confirm that every path of travel works.
Card formats and credential technology- Serve as the subject matter expert on card formats (for example 26-bit, 32-bit CSN, 35/37-bit corporate formats), facility codes and credential encoding.
- Manage reader configuration and compatibility across vendors, including multi-technology readers, configuration cards, encryption keys and secure reader protocols (OSDP).
- Evaluate credential technologies (such as iCLASS/Seos, MIFARE DESFire and mobile credentials) for compatibility with building systems in each region.
- Coordinate format registration and card orders with card manufacturers, and keep format records current.
Middleware and automation- Support middleware integrations that automate cardholder data flows from our identity sources (HR system, identity provider, access control platform) to third-party systems.
- Define data mappings, sync schedules and error handling. Monitor sync health, and resolve failures before they affect employees.
- Partner with IT, Engineering and integration vendors on new connectors, and reduce manual imports wherever possible.
Visitor management integrations- Lead integrations between our visitor management system and building visitor systems, so guests can be pre-registered and receive building access smoothly.
- Set standards for visitor data sharing, temporary credentials and host notifications across sites.
Identity data, privacy and compliance- Apply regional privacy requirements to every integration. These include GDPR and UK GDPR, CCPA/CPRA, Japan's APPI, Korea's PIPA, Singapore's PDPA and India's DPDP Act.
- Share only the minimum data each building needs. Define how long third parties may keep it, and confirm it's deleted when access ends.
- Work with Privacy, Legal and InfoSec on data-sharing agreements, security reviews of third-party systems and cross-border data transfers.
- Make sure access is revoked on time in third-party systems when employees or contractors leave, and support access reviews and audit evidence for physical access controls.
Operations, escalation and leadership- Serve as the escalation point for integration-related access issues, such as badges that fail at building turnstiles or elevators. Lead root-cause analysis and follow through on fixes with property teams.
- Write integration standards, runbooks and a repeatable onboarding playbook for new sites.
- Train and mentor Access Management team members on credential formats, troubleshooting and integration processes.
- Track integration health through metrics such as sync success rate, time-to-access for new hires and revocation timeliness.
Qualifications- 6+ years of experience in physical security access control, including 3+ years designing or supporting integrations between access control systems.
- Deep knowledge of card formats, facility codes, credential encoding and reader configuration across manufacturers.
- Hands-on experience with enterprise access control platforms, such as Genetec Security Center, C CURE 9000, Lenel OnGuard, Kastle, Brivo or Salto.
- Experience integrating badge data with landlord or base-building systems, such as turnstiles and elevator destination dispatch.
- Working knowledge of integration methods, including APIs, middleware platforms, managed file transfer and data mapping.
- Understanding of how identity data flows from HR systems and identity providers into physical access control.
- Working knowledge of global privacy requirements for identity and credential data.
- Strong consulting skills, with the ability to guide external property teams toward a technical outcome.
- Clear technical writing for standards, runbooks and integration specifications.
Preferred Qualifications- Experience deploying mobile credentials (such as Apple Wallet employee badges or HID Mobile Access).
- Experience with visitor management platforms and their building integrations.
- Experience supporting a multi-region portfolio across North America, Europe and Asia-Pacific.
- Familiarity with audit requirements for physical access controls
- Relevant certifications, such as ASIS Physical Security Professional (PSP), IAPP CIPP or manufacturer certifications
Role RequirementsTravel- Up to 25% travel to sites in North America, Europe and Asia-Pacific, mainly for new office openings, building walkthroughs and integration testing.
- Valid passport required.
CompensationEstimated Pay Range: $108000.00 - $135000.00 USD/yr
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
