Job DescriptionJob DescriptionWe're looking for a talented infrastructure engineer who thrives on solving complex challenges at scale. This is an opportunity to shape the future of our technology landscape while growing your career alongside some of the best minds in the industry.
As a Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platform Network Services team, you will play a critical role in building, and optimizing the infrastructure platforms that support our global operations. You will drive technical strategy, mentor fellow engineers, and partner with cross-functional teams to deliver highly available, secure, and performant systems. Your expertise will directly influence how we scale our technology to meet evolving business demands.
The Connectivity Implementation Engineer will be responsible for leading delivery of network and connectivity services, globally. This role partners with internal business stakeholders, service delivery teams and external telecom providers to ensure high-quality, timely, and cost-effective deployment of network solutions that meet business requirements and engineering standards.
Job responsibilities- Orchestrate post-order carrier milestones across the delivery lifecycle; track progress, identify risks, and drive mitigation to keep delivery predictable.
- Coordinate install and cutover execution, including site/provider scheduling, internal handoffs, maintenance windows, and execution readiness.
- Plan and execute testing aligned to agreed acceptance criteria; capture and manage test evidence and implementation exceptions through to resolution or documented acceptance.
- Complete BAU handover with closure evidence and required metadata; ensure documentation quality supports operational readiness and auditability.
- Execute decommission/disconnect activities where in scope, with appropriate governance and closure evidence.
- Partner with the Demand Managers for customer-facing status communications, providing accurate milestone updates, risks, and mitigation plans.
- Coordinate with telecom providers, vendors, and internal engineering teams end-to-end - from design through acceptance testing and BAU handover - driving performance against SLAs.
- Manage change control inputs, cost governance inputs, and documentation hygiene across connectivity implementations.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
- Proven implementation delivery / service delivery experience, within a global financial or regulated enterprise environment.
- Deep knowledge of networking and telecommunications technologies (Layers 0-3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular, and satellite connectivity.
- Experience coordinating delivery with telecom service providers and managed service providers, including contract and SLA oversight.
- Strong stakeholder management and communication skills, with the ability to influence and build trust across business and technical domains.
- Strong organizational and time management skills, with the ability to manage multiple concurrent implementations across geographies.
- Working familiarity with cloud connectivity and hybrid architectures (e.g., public cloud on-ramps, private connectivity patterns) and how they impact implementation planning and testing.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Preferred qualifications, capabilities, and skills- Experience using Atlassian tools (Jira and Confluence) for workflow, documentation, reporting, and closure evidence management.
- Familiarity with cloud connectivity and hybrid architectures.
- Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).
- Data analytical skills - ability to interrogate, model, and visualize delivery datasets to identify trends, cost drivers, and delivery risks.
- Experience in financial services or other highly regulated industries.
- Experience leveraging AI and automation to streamline service delivery workflows.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
