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Network Voice (UCC Tools): Amazon Connect

Summary

Role :- Network Voice (UCC Tools): Amazon Connect - "Solution Architect"

Location :- Seattle, WA(Onsite)

Job Description :-

Collaborate with Client's product and engineering team to define Amazon Connect architecture, provide strategic recommendation, and identify opportunities to integrate AWS services for enhanced business outcomes.

15+ yrs of Experience Required

Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.

Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.

Develop scalable, secure, and high-availability Amazon Connect architectures.

Recommend AWS services and integrations to enhance omnichannel customer engagement.

Lead architecture reviews, solution roadmaps, and platform modernization initiatives.

Define IVR, routing, self-service, and customer journey optimization strategies.

Ensure compliance with security, governance, and AWS best practices.

Provide technical leadership during implementation, migration, and transformation projects.

Evaluate emerging technologies and recommend innovation opportunities.

Create architecture documentation, standards, and executive-level solution presentations.

Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112163
Position Id: 8890-32090-1789654724
Posted 9 hours ago

Company Info

About Noblesoft Technologies Inc.

Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.

The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.

Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.

Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.

Job Details

Skills

Network Voice (UCC Tools): Amazon Connect