Job#: 3055970 Job Description: Service Desk Tech II
Location: Seattle, Washington (Partial Remote)
Role Overview
The Desktop Technician performs routine installations and support of workstation hardware and software, resolves desktop computing-related problems, and supports Audio Visual setup for Video Teleconferencing and routine Audio Visual requests. This position is primarily for project support, and resources should expect to be on-site 4-5 days a week.
Key Responsibilities
- Provide exceptional customer service at all times.
- Manage and resolve service tickets as assigned by the Help Desk in accordance with established Service Level Agreements (SLAs).
- Provide regular updates to customers on ticket status.
- Document resolutions for each support ticket clearly and concisely.
- Adhere to all procedures as outlined in the Desktop Support Operations Manual.
- Participate in project-related work such as departmental moves and yearly PC refreshes.
- Assist customers with AV-related requests, including projector and video teleconferencing equipment setup and maintenance.
- Maintain current technical competence through self-study and employer-provided training.
- May be required to join an on-call rotation for after-hours support.
Required Qualifications
Experience: A minimum of 4+ years of hands-on IT support experience, including prior phone support. Experience in a healthcare setting is required. Must have experience with Apple computers and Mac OS.
Technical Skills: - In-depth knowledge of Windows NT 4.0, Windows 2000, and Windows XP Operating Systems, including installation, troubleshooting, and configuration.
- Proficiency in the configuration, troubleshooting, and installation of MS Outlook email clients.
- A thorough understanding of Windows network shares and permissions.
- Knowledge of various computer systems and peripheral equipment such as workstations, printers, scanners, and PDAs.
- Experience supporting HP printers.
- Experience with AV equipment, projectors, and video teleconferencing systems.
Certifications: A+ Certification is required.
Preferred Qualifications
- Dell hardware certification.
- Experience working as a project team member on IT-related projects that utilized a structured project management methodology.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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