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Job Details

Skills

Active Directory
AV
Collaboration
CompTIA
Customer Service
Communication
Documentation
End-user Training
Information Technology
Microsoft
Microsoft Windows
LAN
Management
Network+
WAN
Technical Support
Regulatory Compliance
Issue Tracking
Network
Policies and Procedures
Inventory
Analytical Skill
User Administration
Server Hardware
Repair
Remote Support
Printers
Laptop
Backup
Computer Hardware
Audiovisual
Training
Computer Networking
Testing
Public Sector

Active Directory
AV
Collaboration
CompTIA
Customer Service
Communication
Documentation
End-user Training
Information Technology
Microsoft
Microsoft Windows
LAN
Management
Network+
WAN
Technical Support
Regulatory Compliance
Issue Tracking
Network
Policies and Procedures
Inventory
Analytical Skill
User Administration
Server Hardware
Repair
Remote Support
Printers
Laptop
Backup
Computer Hardware
Audiovisual
Training
Computer Networking
Testing
Public Sector

Summary

Job Title: Technology Support Technician III (IT Customer Service & Support)

Location: Gwinnett County, GA (Onsite)

Job Type: Full-Time

Salary: $49,435 – $69,283 Annually

Schedule: 40 Hours/Week | 245 Work Days

Job Summary

We are seeking an experienced Technology Support Technician III to provide onsite technical support for school-based technology environments. This role is responsible for troubleshooting hardware, software, networking, AV equipment, and classroom technology while delivering exceptional customer service to staff and administrators. The ideal candidate will have strong desktop support experience, Microsoft Windows expertise, and knowledge of LAN/WAN environments.

Key Responsibilities

Provide onsite Level 1 technical support for computers, laptops, printers, Chromebooks, AV equipment, and peripheral devices.
Troubleshoot and resolve hardware, software, Windows OS, and network connectivity issues.
Support Microsoft Windows environments, Active Directory user administration, and basic LAN/WAN networking.
Respond to and manage support requests using the district''s ticketing system.
Configure, install, repair, and maintain desktops, laptops, printers, scanners, and classroom technology.
Diagnose network connectivity issues and escalate complex problems when necessary.
Maintain technology inventory and documentation.
Assist with technology deployments, upgrades, and school technology initiatives.
Provide end-user training and technical guidance to school staff.
Support online testing by preparing, configuring, and maintaining testing devices.
Move and set up computer labs as required for testing and instructional purposes.
Collaborate with school administrators and technology teams on technology planning and implementation.
Participate in technology projects, training sessions, and district-wide initiatives.
Ensure compliance with district technology standards, policies, and procedures.

Required Qualifications

High School Diploma or GED.
Valid Georgia Driver''s License.
5+ years of experience supporting Microsoft Windows environments, LAN/WAN networks, desktop/laptop/server hardware, and related technologies.
Strong troubleshooting experience with desktop hardware, software, printers, and peripherals.
Experience with Active Directory user administration.
Excellent customer service and communication skills.
Strong documentation and ticket management experience.
Ability to work independently and manage multiple priorities.

Bachelor''s degree in a related field with 1+ year of relevant experience.

CompTIA A+ and CompTIA Network+ certifications with 2+ years of relevant experience.

Preferred Qualifications

Bachelor''s degree in Information Technology or related field.
Microsoft, CompTIA, or other desktop support certifications.
Experience supporting:
Active Directory
Microsoft Windows
Antivirus solutions
Wireless networking
Data backup & restoration
Network printing
Audio/Visual equipment
Classroom technology
Experience in K-12 education or public sector environments.

Required Skills

Desktop and laptop troubleshooting
Windows OS support
Active Directory administration
LAN/WAN networking
Hardware and software installation
Printer and peripheral support
AV equipment support
Ticketing systems
Customer service
Time management
Technical documentation
Problem-solving and analytical skills

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft Certifications
Desktop Support Certifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10220770
Position Id: 9027800
Posted 1 day ago

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Contact the job poster

Saikumar Machavarapu

Recruiter @ Comtech Global

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Desktop Support Technician

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Saikumar Machavarapu

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