Project Manager - OperationsThis Jobot Job is hosted by: Melanie Courtney
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Salary: $110,000 - $125,000 per year
A bit about us:Our client is a collection of industry-leading residential and commercial HVAC, electrical, and plumbing companies. Our mission is to provide exceptional residential and commercial services by upholding the legacies of our brand partners, empowering their growth, elevating performance, and enhancing the quality of life in the communities we serve.
Why join us?Growing company
Top benefits
Great culture
Job DetailsEssential Job Functions
E Manage cross-brand operational initiatives end-to-end: charter, scope, sequence, stakeholder alignment, risk management, executive reporting, and post-implementation review.
E Lead ServiceTitan as the operating standard - new-brand rollouts and ongoing standardization across existing brands (BU setup, price book governance, job type and tagging hygiene, dispatch and capacity configuration, membership program structure, payroll and commission rules, reporting layer feeding Domo).
E Build and run the continuous improvement system: facilitate kaizen events, lead value stream mapping for booking-to-cash and dispatch-to-revenue flows, coach brand leadership on A3 problem solving and daily management, and embed standard work that survives after the project closes.
E Apply structured problem-solving (DMAIC, A3, 5 Whys, fishbone, Pareto) and conduct Gemba walks at brand locations - dispatch desk, call queue, parts room, ride-alongs - translating observations into action.
E Partner with the BI team to maintain GM-facing scorecards in Domo (booked rate, conversion rate, average ticket, revenue per tech per day, CSR bookings per hour, membership attach rate, capacity utilization) and translate numbers into action plans GMs can run on Monday morning.
E Partner with the M&A team during diligence and pre-close planning, take formal hand-off on Day 30 post-close, and own operational integration thereafter - including ServiceTitan migration, BU and price book alignment, membership program conversion, KPI baselining, GM onboarding to the operating standard, and the Day 30 / Day 60 / Day 100 integration plan.
E Own continuous improvement of membership programs across brands: agreement structure and pricing tiers, attach-rate playbooks for CSRs and techs, renewal mechanics, ServiceTitan membership configuration, and standardization of high-performing models.
E Document and maintain the playbook - standard operating procedures, runbooks, and best practices that codify the way of operating a brand.
E Coordinate with Corporate IT, Finance, HR, and Marketing on cross-functional initiatives requiring operations input or driving an operational outcome.
E Maintain alignment between ServiceTitan, Domo, QuickBooks, Paycom, and Monday.com so the data the COO sees is the data the GMs trust.
E Prepare monthly and quarterly operations reporting for the COO and executive team; support goal setting and OKR development for the operations function.
E Build trust with brand GMs and field leadership; influence without authority; surface operational issues from the field with appropriate context and recommended solutions.
N Other duties as assigned.
First 90 Days
- Complete a ServiceTitan configuration audit of at least 3 brands; deliver a prioritized gap list with estimated revenue impact.
- Analyze and launch a membership optimization project for all brands.
- Author a plan to optimize AI-based selling and CSR tools across the brand platform, with clear deliverables and due dates.
- Ride along with techs and sit with CSRs at no fewer than 3 brands to ground perspective in the field.
- Publish a 12-month CI roadmap with the COO's approval, sequenced by impact and brand readiness.
First 6 Months
- Facilitate at least 2 kaizen events that produce measurable, sustained KPI movement (booked rate, conversion, attach, or revenue per tech per day).
- Lead one full ServiceTitan rollout or major re-standardization to completion.
- Reduce variance on at least one cross-brand KPI by closing the gap between top- and bottom-quartile brands.
First 12 Months
- A documented, repeatable operating playbook in use by every brand.
- A daily / weekly / monthly management cadence (tiered huddles, visual boards) running at every brand.
- A live pipeline of CI projects with tracked savings, revenue lift, or capacity gains attributable to this role.
- Membership optimization in full swing across the brand platform, with a 24-month full completion date.
Competencies
Strong project management skills and the ability to run multiple cross-brand initiatives simultaneously. Self-motivated, highly organized, and comfortable operating with significant independence. ServiceTitan fluency at the configuration level is essential, along with comfort working with operational data and reporting tools (Domo). Operator empathy - equally comfortable in a dispatch room and a boardroom, will ride along with a tech and present to the executive team in the same week. Influences without authority by earning credibility through clarity, follow-through, and results. Strong data storytelling - turns Domo and ServiceTitan output into a narrative GMs and the COO can act on. Bias for action paired with rigor - knows when 80% Lean discipline is right for a small brand and when full DMAIC is warranted. Coaching mindset that builds capability inside the brands rather than centralizing dependency on corporate. Comfortable with ambiguity across 40+ brands at different maturities and data quality. Maintains a high level of professionalism and confidentiality.
Education and Experience
Bachelor's degree required; equivalent operating experience considered. Three to five (3-5) years combined experience across operations, project management, and continuous improvement / Lean roles. ServiceTitan experience required at the configuration level - not just user level (BU setup, price book, dispatch, reporting). Demonstrated track record of CI projects that produced measurable, sustained operational improvement - not just kaizen attendance. Multi-site service business experience preferred; home trades (HVAC, plumbing, electrical), multi-unit retail, healthcare services, or logistics translate well. Experience in a private equity-backed, multi-brand, or rapid M&A environment is a strong plus. Proficiency in Microsoft 365 (Excel at intermediate-to-advanced level), Monday.com, and Domo or comparable BI platform (Power BI, Tableau, Looker) preferred.
Certifications Preferred
Lean Six Sigma Green Belt preferred; Black Belt a plus.
PMP, PRINCE2, or equivalent project management certification preferred.
Change management certification (Prosci ADKAR) a plus.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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