| DAILY DUTIES / RESPONSIBILITIES: Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders. Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation. Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points. Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365. Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization. Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation. Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer. Facilitate review and validation sessions to ensure documented processes accurately reflect County operations. Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies. Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization. |
| REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. 10+ years of demonstrated business analysis experience in complex IT or technology environments. 2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills. 3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools. 4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams. 7. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines. | PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives. 2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes. 3. Experience with SharePoint-based documentation repositories and governance. 4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks. 5. Government or other highly regulated environment experience. |
| REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification. | PREFERRED EDUCATION/CERTIFICATIONS:
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products. |
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