Job#: 3045354 Job Description: Information Technology - IT VMO - UX Researcher III
Location: Spring, Texas (Onsite)
Role Overview
Design researchers explore people's goals, motivations, and behaviors by conducting user research studies. They synthesize research findings into meaningful insights for design and business teams. This role involves working closely with senior team members and design professionals to inform design decisions, develop existing research skills, and build empathy for others.
Key Responsibilities
- Perform research activities, such as interviews, to explore customer needs and inform design decisions.
- Conduct heuristic evaluations of vendor and internally-developed experiences to assess usability.
- Conduct research across multiple platforms and interfaces, including desktop, web, and physical spaces.
- Synthesize quantitative and qualitative research findings into insights like personas and scenarios.
- Present and advocate research findings and recommendations to internal teams and stakeholders.
- Conduct user interviews to understand business goals and determine research approaches.
- Partner with research leads and business teams to coordinate research logistics, including recruiting.
- Assist in planning efforts based on business goals, research complexity, and personal capacity.
- Collaborate with internal design teams and customers to better understand their perspectives.
- Support activities to increase awareness of human-centered research approaches and practices.
Required Qualifications
- Experience conducting user research studies, including generative and evaluative research.
- Ability to perform qualitative and quantitative research to inform design decisions.
- Proven ability to synthesize observations into concise narratives and recommendations.
- Experience with basic functionality of leading research software (e.g., SurveyMonkey, MaxQDA, Morae) to document findings.
- Capability to adapt and deliver research based on shifting priorities and timelines.
- Demonstrated teamwork and collaboration skills that support cross-disciplinary design teams.
Preferred Qualifications
- A commitment to stay updated on design industry trends, improve skills, and share approaches with others.
- Motivation to build domain and technical knowledge to inform research decisions.
- Desire to leverage and expand upon existing research to improve experiences and influence design strategies.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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