OverviewSenior System Administrator (College Support)Springfield, VAActive TS (SCI eligibility) clearance and eligibility to obtain a CI polySecurity+ or CASP and ITIL v4 FoundationsAt Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support.Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.
Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team as a Senior System Administrator (College Support), supporting the NGA customer mission.
ResponsibilitiesWhat you get to do every day:As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
In this role, a typical day will include:
- Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support. Facilitate meetings and engage regularly with customers and members of senior leadership to: address IT related questions or concerns; coordinate and plan emerging customer requirements and classes; and provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces.
- Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
- Provide troubleshooting support for systems hardware and software issues that are highly complex.
- Performs advance software installations and upgrades to operating systems and layered software packages.
- Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
- Leads complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluates and assesses existing systems and plans long term strategies.
- Configure and maintain networked computer systems, including hardware, system software, and applications.
- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
- Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
- Inventory management of UDS deployed software and end user devices.
- Utilize Cisco TMS to facilitate VTC calls.
- Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
- Train end-users in the proper use of hardware and software. May train large groups of end users.
- May coach and review the work of less experienced professionals.
- May serve as a team or task leader (Not a people manager).
- May require after-hours support or weekend support for mission, program and special project support.
QualificationsClearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly
Certification Required: Security+ or CASP and ITIL v4 Foundations
Education/Experience: - Requires Bachelor's degree or equivalent experience
- 8+ years of experience
Required Skills:- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology.
- Experience and/or knowledgeable with: Windows 7; Windows 10; Win11; Citrix; SMS; and SCCM.
- End User Hardware: Thin Client, Thick Monitors, KVM's, Printers, Plotters, Print Server Configurations, VOIP phone.
- Desktop Image Management.
- Home Directory and Profile Support Services.
- E-mail Support Services.
- Software Support Services.
- Excellent troubleshooting capabilities.
- Strong communication skills.
- Strong work ethic and attention to detail.
- Strong writing skills (consistently document work completed).
- Strong time management skills and ability to work flexible schedules to meet job requirements.
- Ability to move and lift computers, printers, monitors, and other hardware.
- Team player and willing to share knowledge and learn from others to ensure team's success.
- Enthusiasm and ability to adapt to new and changing technologies.
What is ideal?- Intelligence Community Experience preferred
What you can expect from us- Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
- You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- The expected salary range within the Washington, DC metropolitan area is: $104,000-$125,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
- Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.
BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
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