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*Site Support Engineer - Senior (Kenner)

GovCIO

Saint Rose, Louisiana • Today

Full-time

USD 62,000.00 - 72,000.00 per year

GovCIO

Job Details

Skills

Recruiting
IT Service Management
Network
System Administration
Operating Systems
Mobile Device Support
Technical Support
Management
Service Delivery
Knowledge Base
Continuous Improvement
Communication
Strategic Thinking
Leadership
Optimization
Security Clearance

Summary

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Kenner, LA and will be an onsite.

Responsibilities

Leads IT support at the site level, handling escalated tickets and critical system issues
Mentors junior engineers and implements IT best practices
Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

6 years experience in IT support
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 9234
Posted 1 day ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Fitment

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No location provided

•

Today

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Anchorage, AK and will be an onsite. Responsibilities Leads IT support at the site level, handling escalated tickets and critical system issues Mentors junior engineers and implements IT best practices Ensures operational uptime and reliable IT services Qualifications High School with 6 years (or commensurate experience) Required Skills and Experience 6 years experience in IT support Possesses

Full-time

USD 62,000.00 - 72,000.00 per year

*Site Support Engineer - Senior (Washington, DC)

District of Columbia

•

Today

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. These positions will be located Washington, DC and will be an onsite position. Responsibilities Leads IT support at the site level, handling escalated tickets and critical system issues Mentors junior engineers and implements IT best practices Ensures operational uptime and reliable IT services Qualifications High School with 6 - 9 years (or commensurate experience) Required Skills and E

Full-time

USD 82,000.00 - 95,000.00 per year

Service Desk Lead

District of Columbia

•

Today

GovCIO is currently hiring for a Service Desk Lead oversees daily IT support operations, manages service desk staff, ensures timely ticket resolution, maintains service levels, and drives continuous improvement using ITIL and ServiceNow. The Service Desk Lead is a front-line operations leader who ensures fast, high-quality end user support across Tier 1 and Tier 2 in a secure, mission focused ITSM environment. Team is split between five (5) regional data centers. This role sets the tone for ser

Full-time

USD 130,000.00 - 160,000.00 per year

SPOC Major Incident Lead

No location provided

•

Today

GovCIO is currently hiring for a SPOC Major Incident Lead for our newly awarded TSA Focus contract. Provides expert oversight and resolution for complex IT incidents, ensuring rapid service restoration and minimal impact on business operations. Uses advanced skills at troubleshooting operating systems and Commercial-Off-The-Shelf (COTS) software issues, managing and maintaining Service Desk Knowledge Base (KB) articles for optimal support, and providing advanced remote desktop support. Coordina

Full-time

USD 115,000.00 - 130,000.00 per year

GovCIO

Job Details

Skills

Recruiting
IT Service Management
Network
System Administration
Operating Systems
Mobile Device Support
Technical Support
Management
Service Delivery
Knowledge Base
Continuous Improvement
Communication
Strategic Thinking
Leadership
Optimization
Security Clearance

Summary

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Kenner, LA and will be an onsite.

Responsibilities

Leads IT support at the site level, handling escalated tickets and critical system issues
Mentors junior engineers and implements IT best practices
Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

6 years experience in IT support
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.

Dice Id: 10443217
Position Id: 9234
Posted 1 day ago

Company Info

About GovCIO

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

No location provided

•

Today

Full-time

USD 62,000.00 - 72,000.00 per year

*Site Support Engineer - Senior (Washington, DC)

District of Columbia

•

Today

Full-time

USD 82,000.00 - 95,000.00 per year

Service Desk Lead

District of Columbia

•

Today

Full-time

USD 130,000.00 - 160,000.00 per year

SPOC Major Incident Lead

No location provided

•

Today

Full-time

USD 115,000.00 - 130,000.00 per year

*Site Support Engineer - Senior (Kenner)

Skills

Summary

Dice Job Match Score™

Similar Jobs

*Site Support Engineer - Senior (Kenner)

GovCIO

Job Details

Skills

Summary

Company Info

About GovCIO

Dice Job Match Score™

Similar Jobs