Trigyn?s direct client is looking for ServiceNow Virtual Agent Developer for contract assignment in St. Paul, Minnesota (REMOTE).
Description:
The client is seeking part-time ServiceNow Virtual Agent Developer to support the implementation of a virtual chat agent within the ServiceNow Employee Center homepage. This initiative will enhance the employee self-service experience by enabling end users to submit text-based requests, receive guidance to the appropriate service catalog items, or automatically generate incident tickets on their behalf, improving the efficiency, consistency, and accessibility of IT support services.
The selected consultant will configure, develop, and implement the ServiceNow Virtual Agent within the ServiceNow Employee Center. Deliverables include creating workflows, conversation logic, and topic configurations for major service catalog requests so the Virtual Agent can recognize text-based requests from end users and direct them to the appropriate catalog item or automatically generate the appropriate incident or service request. The selected consultant will test, troubleshoot, and document the implemented solution to ensure successful deployment and functionality.
The selected consultant will engage in regular communication, at least weekly, regarding work progress and will provide documentation of completed work. Successful performance will be evaluated through timely delivery of assigned work, quality of deliverables, and regular communication with the Applications and Development Manager.
Qualifications and Skills:
? Three (3) to four (4) years of experience working as a ServiceNow Developer, Engineer, or Administrator within an enterprise environment.
? Proven experience implementing and configuring ServiceNow Virtual Agent solutions in an enterprise environment.
? Strong knowledge of the ServiceNow Service Catalog, including the configuration and management of catalog items, record producers, and request fulfillment processes.
? Experience developing and configuring Virtual Agent conversation flows, topics, and workflows to support employee self-service capabilities.
? Ability to configure and integrate Virtual Agent with ServiceNow Incident Management and Service Catalog functionality.
? Strong analytical and problem-solving skills, with the ability to troubleshoot and optimize Virtual Agent functionality.
? Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and business stakeholders.
For Immediate Response call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: trinj
- Position Id: A0726-0070
- Posted 7 hours ago
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