Job Description
We are seeking an experienced Cisco Voice Engineer to join our team! This role focuses on designing, deploying, securing, and sustaining enterprise level Cisco Unified Communications solutions across a complex, highly secure environment. You should have a bachelor's or master's degree in Computer Science, IT, Engineering, or related field and a minimum of six (6) years of relevant Voice/UC engineering experience.
Required Skills
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX)
Implement next generation voice system technologies and support first article engineering
Participate in security accreditation activities for all voice systems
Manage PKI/certificate requirements across Cisco UC components
Perform system upgrades, patching, and lifecycle maintenance for hardware and software
Provide engineering support for new site stand ups, including dial plan design and endpoint provisioning
Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning
Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration
Collaborate with customers and internal teams to gather and refine system requirements
Ensure compliance with enterprise standards, policies, and security procedures
Work within a large scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications
Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure
Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers
Strong technical expertise in:
o SIP signaling and call flows
o Secure Real Time Transport Protocol (SRTP)
o SIP, MGoogle Cloud Platform, H.323
o TCP/IP networking
o MPLS transport environments
o DNS and DHCP
o RTP media handling
Experience supporting secure, enterprise scale voice environments
Ability to troubleshoot complex call routing, signaling, and interoperability issues
Strong communication skills for documentation, requirements analysis, and customer interaction
Desired Skills
Advanced expertise in SIP signaling, call flows, and multi vendor integration
Experience with H.323 in mixed protocol environments
Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications:
o CCNP Collaboration
o CCIE Collaboration (highly desirable)
Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
Familiarity with government security accreditation processes and PKI/certificate management
Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91137989
- Position Id: 350b625269f97ba476829b1458c16c96
- Posted 30+ days ago
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