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NOC Analyst Tier II

Acuative

Strongsville, Ohio • Today

Easy Apply

Full-time

19 - 21

Engineer 2, NOC (ESA), Comcast Business

Comcast Corp

Remote or Illinois • Today

Full-time

USD 29.01 - 43.52 per hour

Lead Data Center NOC Engineer

Armada

Remote • Today

Full-time

USD 144,715.00 - 180,890.00 per year

NOC Technician - Houston or Dallas, TX

Motion Recruitment Partners, LLC

Remote or Houston, Texas • Today

Easy Apply

Full-time

Job Details

Skills

Computer Networking
NOC
Tier 2
Switches
Routing
Scripting
Network

Summary

Role Summary :

The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities.

Core Responsibilities :

Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized engineering.
Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external vendors.
Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disruptions.
Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level analysis.
Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management procedures.
Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techniques.

Essential Skills and Knowledge :

Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN technologies.
Security Acumen: Strong understanding of security components and concepts.
Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable.
IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management.
Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM) tools.

Required Qualifications :

Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above).
Education: Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree preferred.
Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)).
Certifications (Desired): ITIL v4 Foundation certification is highly desirable.

Equal Opportunity Statement :

At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPzBMooAnZk9em
Position Id: 9114014
Posted 19 hours ago

Fitment

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Contact the job poster

Abdel Rahman

Talent Acquisition Specialist @ Acuative

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Compensation information provided in the description

Job Details

Skills

Computer Networking
NOC
Tier 2
Switches
Routing
Scripting
Network

Summary

Role Summary :

Core Responsibilities :

Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized engineering.
Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external vendors.
Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disruptions.
Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level analysis.
Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management procedures.
Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techniques.

Essential Skills and Knowledge :

Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN technologies.
Security Acumen: Strong understanding of security components and concepts.
Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable.
IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management.
Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM) tools.

Required Qualifications :

Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above).
Education: Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree preferred.
Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)).
Certifications (Desired): ITIL v4 Foundation certification is highly desirable.

Equal Opportunity Statement :

At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.

Dice Id: PTPzBMooAnZk9em
Position Id: 9114014
Posted 19 hours ago

Fitment