Competitive weekly pay and benefits!This Jobot Consulting Job is hosted by: Jennifer Whitworth
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $40 - $50 per hour
A bit about us:A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.
Job Title: RMA Coordinator
Compensation: $40 - $50/hour
Location: Sunnyvale, CA (On-site, with occasional CM site visits)
Schedule: Monday through Friday, standard daytime hours
Type: Long-term contract with strong potential for permanent hire
Why join us?- Premier medical, dental, vision, and life insurance
- 401(k) plan
- Inclusive, flexible work environment
- Daily catered meals, healthy snacks, and family-friendly events (including CEO's famous BBQ!)
- Opportunity to work alongside cutting-edge AI hardware and engineering teams
Job DetailsWe are seeking a highly organized and detail-oriented RMA Coordinator to manage the end-to-end return merchandise authorization process for hardware products. This role is focused on operations coordination rather than hands-on technical work, and will serve as the primary liaison between customers, warehouse teams, and engineering to ensure timely and accurate resolution of returns.
You will play a key role in tracking returned units, coordinating repairs or replacements, maintaining accurate records in ERP systems, and helping identify trends and process improvements within the return lifecycle.
Key Responsibilities
- Receive, review, and process RMA requests for defective, damaged, or incorrect shipments
- Coordinate with contract manufacturers and internal teams to issue RMA numbers and return instructions
- Track returned units from receipt through inspection, disposition, and closure
- Partner with warehouse and receiving teams to verify incoming returns against authorization records
- Work closely with Quality and Engineering to determine root cause and appropriate disposition (repair, replace, credit, or scrap)
- Maintain accurate RMA data and case tracking within ERP and CRM systems (NetSuite preferred)
- Generate replacement orders and repair work orders as needed
- Review quotes and associated costs for accuracy and coordinate with finance on cost tracking
- Communicate status updates and timelines to customers and internal stakeholders
- Monitor aging RMAs and drive timely resolution of open cases
- Produce reporting on return volume, trends, failure modes, and turnaround times
- Identify recurring issues and support continuous improvement initiatives within the RMA process
- Ensure compliance with warranty terms, company policies, and logistics requirements
- Support engineering teams with coordination of returned or decommissioned systems as needed
Requirements
- 2+ years of experience in RMA coordination, order management, customer operations, or supply chain/logistics
- Experience working with ERP or CRM systems (NetSuite strongly preferred)
- Proficiency in Microsoft Excel, including pivot tables and data tracking
- Strong written and verbal communication skills
- High attention to detail with the ability to manage multiple cases simultaneously
- Customer-focused mindset with strong follow-through and organizational skills
- Ability to work cross-functionally with warehouse, engineering, quality, and operations teams
Preferred Qualifications
- Experience in hardware, electronics, semiconductor, or technical product environments
- Familiar with reverse logistics, warranty processes, or depot repair workflows
- Exposure to shipping logistics, returns processing, or inventory coordination
- Experience with Jira or similar tracking tools
- Background in process improvement, Lean, or Six Sigma methodologies
Environment
- On-site operations environment with regular collaboration across warehouse, engineering, and operations teams
- Occasional coordination with contract manufacturers (CMs) and potential local site visits
- Fast-paced, detail-driven role with a strong focus on accuracy and turnaround time
If this sounds like a great fit, please apply online or reach out directly to Jennifer at _source=Dice
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Never miss an opportunity! Create an alert based on the job you applied for.