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Customer Care Advisor

IDR, Inc.

Suwanee, Georgia • Today

Full-time

USD 18.00 per hour

Director of Customer Success - AI

Uniphore

Remote or Los Angeles, California • Today

Full-time

USD 192,500.00 - 240,600.00 per year

Job Details

Skills

Tier 2
Call Center
Technical Support
Help Desk
Communication
Life Insurance
Recruiting
Artificial Intelligence
Privacy
Customer Service

Summary

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA paying $18/hr W2.

Position Overview for the Technical Customer Service Advisor

Receive inbound inquiries regarding products and services
Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
Investigate and resolve a variety of technical and non-technical inquiries
Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

1+ years of professional experience working in a Call Center or customer service
1+ years of professional experience, troubleshooting, tech support, or help desk
Ability to handle customer request via phone calls, chat sessions and emails
Successful background taking 60+ inbound calls per day
Excellent communication skills and high level of professionalism
High Technical Aptitude, troubleshooting experience

What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row

#LI-Onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Customer Service Representative, Location: Suwanee, GA - 30024

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604765755
Posted 14 hours ago

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