Type of Requisition:Regular
Clearance Level Must Currently Possess:Top Secret/SCI
Clearance Level Must Be Able to Obtain:Top Secret SCI + Polygraph
Public Trust/Other Required:None
Job Family:SCA
Job Qualifications:Skills:Computer Hardware, Information Technology (IT) Systems, Microsoft Windows
Certifications:None
Experience:10 + years of related experience
ship Required:Yes
Job Description:Network Support Technician Senior - TS/SCI requiredAdvance how our customers operate while you advance your career. Join GDIT as a Network Support Technician Senior and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACTAs a Network Support Technician Senior, the work you will do at GDIT will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions..
- Lead/Manage/Support: Responsible for monitoring and responding to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Serve as the primary interface with contractor support service groups or provide internal analysis to ensure proper escalation during outages or degraded system performance.
- Collaborate: Provide Tier I and Tier II support at remote field and garrison sites, working alongside team members and customers to ensure mission success in both austere field environments and garrison locations.
- Drive: Troubleshoot, maintain, and repair various types of hardware and software while implementing improvements to ensure reliability and performance.
- Utilize: Perform systems administration of desktop and server systems connected to local and wide-area networks, load and maintain cryptographic devices and keys, and provide advice and training to end users.
- Install, configure, and maintain server and desktop systems, including performing basic cabling and integrating systems into local and wide area networks.
- Troubleshoot, maintain, and improve the integrity of network components to ensure secure and reliable operations.
- Provide desktop management, including account monitoring, security updates, and operating system installations, to support effective system administration.
- Manage and respond to Tier I and Tier II support requests, escalating issues as necessary to restore services efficiently.
- Configure operating system enhancements to optimize system performance and reliability.
- Advise and train end users to resolve technical issues and improve their understanding of IT systems and processes.
- Deploy and maintain cryptographic devices and keys to support secure communication systems.
- Take initiative to independently manage demanding customer expectations and site operations in remote or garrison locations.
WHAT YOU'LL NEED TO SUCCEEDBring your expertise and passion for innovation to GDIT. The Network Support Technician - Senior must have:
- Education: Bachelor's Degree
- Experience: 12+ years of related experience
- Technical skills:
- Extensive knowledge of the principles, methods, and techniques used in network administration and support.
- Strong understanding of related hardware and software components used in modern network systems.
- Familiarity with server and desktop installation processes, as well as cryptographic devices and secure key management.
- Security clearance level: TS/SCI
- ship required
- Required Certification(s):
- DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
- IAT II 8570/8140 Baseline Certification: Security+ or equivalent.
- Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals, or equivalent.
- Role requirements:
- On-site daily support at the customer location.
- Willingness and ability to attain a CI Polygraph for specific roles as determined by the contract.
- Position requires lifting of objects (e.g., IT hardware), reaching, bending, kneeling (e.g., to plug in cables), and other moderately strenuous activities.
- Travel may be necessary to support mission objectives.
GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities.
- Support: An internal mobility team focused on helping you achieve your career goals.
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
- Community: Award-winning culture of innovation and a military-friendly workplace.
OWN YOUR OPPORTUNITYExplore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
Join us and make an impactful difference while advancing your career with GDIT.
#GDITINSCOM
#I2TS4
#GDITArmy
The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:10-25%
Telecommuting Options:Onsite
Work Location:USA TX Fort Cavazos
Additional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identify Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About our Work:We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at
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