ADMINISTRATIVE SERVICES MANAGER I

The Florida Department of Financial Services is seeking an experienced human resources and administrative operations leader to serve as our Administrative Services Manager I - SES within the Office of Information Technology. This leadership position oversees human resources administrative operations and provides guidance and direction to staff responsible for recruitment, onboarding, personnel transactions, training coordination, compliance, and workforce support. If you're passionate about leading high-performing teams, strengthening administrative processes, supporting organizational effectiveness, and delivering exceptional service, we'd like to hear from you.

As the Administrative Services Manager I - SES, you will:

• Lead and supervise staff supporting human resources administrative operations within the Office of Information Technology.
• Provide coaching, mentoring, training, performance management, and professional development to employees.
• Oversee recruitment, onboarding, personnel transactions, and other workforce-related administrative activities to ensure timely and accurate processing.
• Provide guidance to supervisors and employees regarding human resources policies, procedures, rules, and regulatory requirements.
• Coordinate training initiatives and performance documentation to support workforce readiness, accountability, and employee development.
• Monitor daily administrative operations and ensure activities are performed efficiently and in accordance with Department policies, procedures, and applicable regulations.
• Evaluate administrative processes and workflows to identify opportunities for greater efficiency, consistency, and organizational effectiveness.
• Compile and analyze human resources operational data and prepare reports and recommendations for senior leadership.
• Support policy, compliance, audit readiness, and accountability activities by interpreting and applying applicable HR rules and state statutes.
• Serve as the primary point of contact for human resources matters within the unit and facilitate effective communication with staff, management, and external stakeholders.
• Plan, manage, and coordinate multiple initiatives while balancing competing priorities and meeting strict deadlines.
• Exercise appropriate supervisory authority and recommend or take personnel actions, as authorized.
• Support continuous improvement efforts and recommend strategic enhancements to administrative operations.

BRIEF DESCRIPTION OF DUTIES:

This position spends the majority of their time planning, managing, and coordinating administrative activities within the Human Resources section of the Office of Information Technology. The position provides first-level management and is responsible for directing the work of subordinate employees, including providing performance expectations and evaluations, training and mentoring staff, monitoring work for accuracy and timeliness, and taking or recommending appropriate employment actions.

The Administrative Services Manager I - SES provides operational leadership for human resources administrative functions, including recruitment, onboarding, personnel transactions, training coordination, performance documentation, and workforce support. The incumbent ensures these activities are completed accurately, timely, and in compliance with Department policies, procedures, applicable rules, and state statutes.

This leadership position oversees human resources administrative operations and provides guidance and direction to staff responsible for recruitment, onboarding, personnel transactions, training coordination, compliance, and workforce support.

This position supports senior leadership by monitoring daily operations, implementing established processes, evaluating administrative workflows, and recommending improvements that enhance efficiency and organizational effectiveness. The incumbent analyzes operational data, identifies trends and gaps, prepares reports, and provides data-driven recommendations to management.

The manager also provides guidance and support regarding the interpretation and application of human resources policies, procedures, rules, and regulatory requirements. The incumbent assists with compliance reporting, accountability reviews, and audit readiness, ensuring administrative records and processes are appropriately maintained.

As the primary point of contact for human resources matters within the unit, this position establishes and maintains effective working relationships with employees, supervisors, management, and external stakeholders. The incumbent facilitates communication, resolves operational issues, and ensures the timely completion of HR-related initiatives.

The successful candidate will be an organized, collaborative, and solutions-oriented leader with strong communication and interpersonal skills; the ability to manage multiple priorities and meet deadlines; and a commitment to confidentiality, professional integrity, employee development, and high-quality customer service.

SPECIAL NOTES:

Eight (8) years of professional experience in Human Resources Management is required. A post-secondary degree in that field may substitute on a year-for-year basis of the required experience.

 Additional requirements:

• Four (4) years of experience with recruitment processes and techniques.

 Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of administrative principles, office management, and organizational operations.
• Knowledge of supervisory practices, including performance management, employee development, and disciplinary procedures.
• Knowledge of full-cycle recruitment, hiring techniques, and personnel selection processes.
• Knowledge of human resource practices and the regulatory laws governing administrative functions.
• Knowledge of recordkeeping, document management, and modern office information systems.
• Skill in planning and coordinating human resources to support organizational objectives.
• Skill in interpreting and applying HR policies and regulations to ensure compliance.
• Skill in managing onboarding and personnel actions with accuracy and timeliness.
• Skill in professional verbal and written communication and stakeholder engagement.
• Skill in problem-solving, critical thinking, and conflict-resolution methods.
• Skill in organizational time management and prioritizing multiple tasks effectively.
• Skill in Microsoft Office Suite and specialized administrative software applications.
• Ability to lead staff and exercise authority in recommending employment actions.
• Ability to train, mentor, and develop a high-performing team.
• Ability to work independently and collaborate effectively within a team environment.
• Ability to manage heavy workloads and meet strict deadlines.
• Ability to maintain strict confidentiality and professional integrity.
• Ability to establish and maintain productive working relationships with diverse groups.
• Ability to communicate complex information clearly and concisely in English.

 SPECIAL NOTES:

CJA Background check and fingerprinting is required.

This position may be required to occasionally perform duties other than those listed on the position description.

$80,000.00 - $90,000.00 Annually

Posting Closing Date: 10/02/2026

Employees of the Department of Financial Services are paid on a monthly pay cycle.