Position Summary DescriptionInstalls and maintains server hardware, storage systems, server-based operating systems, system support software, utility software, application software and other related hardware and software components. Provides primary support for all non-application software issues and primary support for certain application software issues. Administers system-level security functions. Provides administrative support to Office 365 Applications.
Qualifications and Education RequirementsA Bachelor's degree in business or a computer related discipline. The incumbent, if not possessing a four (4) year degree, should have a minimum of four (4) years business-related experience including two (2) years in information systems/technology. Experienced candidates may be considered for the Systems Administrator II job level if they meet the following requirements: Three (3) years of IT experience, one (1) of which must be direct experience as a system administrator installing, monitoring, and maintaining servers, operating systems, security tools, hardware, and software tools in a medium to large scale organization.
Core Competencies: Adaptable, Collaborative, Conscientious, Critical-Thinking, Outcome-Driven and Professional
Technical Competencies/Skills:
- Active Directory
- Operating Systems
- System Administration Concepts
- System Security
- Compliance
- Microsoft Office 365
- Microsoft Teams
- Proficiency with Microsoft Office applications
Soft Competencies/Skills:
- Effective verbal/nonverbal, listening and written communications
- Takes Initiative
- Reliable
- Planning & Organizing
- Innovative
- Documentation
Essential Functions- Maintains, supports and documents server, storage and affiliated hardware and software configurations.
- Troubleshoots server-based, non-application software problems. Works with application development personnel and vendors to assist in troubleshooting application software problems.
- Assists in the maintenance of directory services and email directories.
- Assists in the administrative support of Microsoft 365 Online applications
- Maintains accurate records, documents and diagrams of the server and storage environment.
- Makes recommendations for changes to improve service and/or contain cost.
- Installs, maintains and supports server-based system software and certain non-system software while minimizing service impact.
- Removes and properly disposes of defective or obsolete equipment in compliance with SECI procedures.
- Installs, maintains and supports server and storage hardware while minimizing service impact.
- Refers software failures to external vendor for resolution. Tracks resolution and keeps management informed.
- Generally operates, maintains and supports the server, storage and affiliated hardware environment in a manner to provide a reliable, secure computing infrastructure.
- Tracks and reports on the progress of all assigned tasks ensuring management's awareness of project status.
- Contributes to and conducts training programs.
- In the absence of an incumbent Network Administrator, may be assigned to perform duties associated with that job function.
- Performs other duties as applicable to the position or as assigned.
- NERC Compliance: Performs NERC Compliance Program roles if/as designated in Seminole's Standard Ownership Matrix (SOM) including ongoing evidence retention in "audit-ready" form. You should also be familiar with Seminole's Enterprise Internal Compliance Program (ENT-GCD-RGC-EP-054) to further your understanding of Seminole's compliance program and your duties and responsibilities in the SOM.
Physical RequirementsMust be able to follow established protective measures including wearing required personal protective equipment (PPE). Must possess a valid driver's license and acceptable Motor Vehicle Report.
Working ConditionsMust be capable of working extra hours and/or weekends when necessary to complete a project on time. Must be available on a 24-hour basis in the event of a system malfunction, which requires assistance. Travel may be required. While working in certain areas of the plant there is the potential for exposure to hazards typical of an industrial working environment.
"Disclaimer - Management may modify this job description at any time and may require the performance of additional duties, or modification of physical requirements, with or without advance notice."
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