Join a dynamic team dedicated to transforming how chatbots serve customers! As a Chatbot Content Developer, you'll play a vital role in shaping the future of automated customer interactions—ensuring our chatbot knowledge base is accurate, efficient, and user-friendly. This is your chance to impact a leading organization while expanding your skills in cutting-edge tools and automation.
Overview:
In this role, you will review, enhance, and manage technical documentation used to power our chatbot. You'll work closely with engineering and DevOps teams to convert complex content into clear, structured formats, leveraging AI tools to boost quality and efficiency. Your work will directly contribute to delivering seamless customer experiences through innovative automation and documentation practices.
Start Date: ASAP
Location: Onsite Toronto
Key Responsibilities:
- Analyze and refine technical documentation as a source for chatbot knowledge.
- Convert Confluence content into Markdown and documentation-as-code formats.
- Develop automation scripts for content conversion and migration, improving process efficiency.
- Manage documentation repositories using Git, Bitbucket, or similar SCM platforms.
- Collaborate with cross-functional teams to improve content accuracy and structure.
- Create standards, templates, and best practices to streamline documentation management.
- Troubleshoot and resolve formatting, linking, or metadata issues within documentation.
- Use AI tools like GitHub Copilot to enhance documentation quality and development workflows.
Must-Have Requirements:
- 5+ years of scripting and automation experience, preferably with Python or Java.
- Strong experience with Markdown documentation and Git-based repositories.
- Proven ability to work with Confluence, including organization and content migration.
- Experience with SCM platforms such as Git, GitHub, or Bitbucket.
- Hands-on experience creating automation scripts and content transformation utilities.
- Familiarity with AI-assisted development tools like GitHub Copilot.
- Excellent written communication and documentation skills.
Nice-to-Have Skills:
- Knowledge of CI/CD, DevOps concepts.
- Exposure to Backstage, TechDocs, or similar documentation portals.
This role offers a collaborative environment where your expertise directly influences customer satisfaction. Grow your skills at the intersection of AI, automation, and technical documentation—apply now to make an impact!
