Robertson & Company is one of Canada s leading financial services and technology staffing firms, embedded inside some of the most complex MSP-led programs in the country. We are in the middle of a deliberate, structured transformation built on a simple premise: we have the relationships, the track record, and the talent. Now it is time to modernize the machine around them. It is time to update and modernize current workflows, leverage technology to its full capabilities and drive results.
The contingent labour market in financial services is evolving fast. The firms that win will not be those that work harder they will be those that operate smarter, submit faster, and show up to every client interaction with depth, discipline, and insight.
We are hiring a Manager, IT VMS Recruitment Delivery to lead that shift inside our IT/VMS practice. This is a mandate to change how the team operates to drive a culture of proactive pipeline management that positions Robertson as a top-tier supplier before a requirement ever lands. You will own team performance, install delivery discipline, and drive measurable improvement in time-to-submit, submission quality, and MSP scorecard outcomes.
This is a player-coach role: 50% individual delivery, 50% team leadership. If you are a senior IT recruiter or team lead who has mastered VMS delivery and is ready to build something, this is your seat.
What You ll Own
Delivery Performance
- Own all delivery KPIs across your IT requisition portfolio: candidate pipeline coverage, time-to-submit, submission-to-interview ratio, coverage rate, conversion, and gross margin.
- Lead a culture of proactive pipeline depth maintain a stable of vetted, submission-ready candidates per high-demand skill area at all times.
- Ensure full requisition coverage across all assigned MSP programs with zero gaps on high demand and priority requirements.
- Personally carry a req load and model the execution standard you hold your team to.
Team Leadership
- Run daily IT team huddles to track KPIs, surface blockers, and celebrate wins.
- Conduct weekly one-on-ones with each recruiter to review performance and deliver targeted coaching.
- Hold the team accountable for Bullhorn documentation standards, data hygiene, and cross-submission discipline.
- Build a culture of shared success, shared accountability and collaborative delivery.
- Hire, onboard, and develop new recruiters as the team scales.
Strategy & Program Partnership
- Partner with Account Management to refine search strategies, align on client priorities, and improve submission-to-shortlist outcomes.
- Attend client meetings and debrief hiring managers to capture environment context, success criteria, and competitive intel.
- Lead sourcing strategy sessions to concentrate team focus on the highest-value requirements.
- Build and maintain a contractor reactivation pipeline to accelerate redeployment and reduce net-new sourcing time.
- Drive MSP scorecard performance to consistently rank Robertson among top-tier suppliers.
Operations & Continuous Improvement
- Champion new tools, platforms, and AI-assisted sourcing capabilities; build the business case for innovation.
- Maintain current knowledge of IT labour market dynamics and candidate supply trends within financial services.
- Contribute to Robertson s Delivery Playbook as part of the broader delivery transformation.
What You Bring
We are looking for someone who has mastered MSP/VMS delivery and is hungry to build a team around a higher standard of execution.
Required
- 5+ years of IT recruitment experience in an agency or MSP/VMS environment.
- Demonstrated track record of high-volume delivery within VMS programs you know how to run a req load and win on scorecards.
- Proven performance in a metrics-driven environment with direct accountability for time-to-submit, conversion, and margin outcomes.
- 1 2 years in a team lead, senior recruiter, or informal leadership capacity.
- Strong sourcing discipline: Boolean, network-led, and database-first pipelines are second nature.
- Exceptional communication skills you manage up, across, and down with equal confidence.
Preferred
- Financial services sector experience (banking, insurance, capital markets).
- Familiarity with major VMS platforms (Fieldglass, Beeline, Magnit, FlexTrack or equivalent).
- Experience contributing to or managing supplier scorecard programs.
Who You Are
- Proactive by nature you build the pipeline before the req lands.
- You lead by doing you set the standard through your own delivery, then hold others to it.
- Resilient and direct you own your numbers, learn from failure, and keep moving.
- A connector candidates and clients trust you because you earn it through consistency and follow-through.
- Organized and methodical in high-volume environments, without sacrificing quality.
Robertson & Company is a leading Canadian staffing and professional services firm specializing in financial services and technology. With deep roots in Toronto s financial district and established MSP program relationships across the country s major banks and financial institutions, Robertson delivers contingent talent solutions that are fast, precise, and built on long-standing client trust. We are investing in our people, our systems, and our delivery infrastructure to build a firm that scales with confidence.
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