Endpoint Migration Consultant - Quest ODM, Entra ID & Intune

Role: Endpoint Migration Consultant - Quest ODM, Entra ID & Intune
Location: Troy, MI (ON SITE)

Description and Location
Role Title: Endpoint Migration Consultant - Quest ODM, Entra ID & Intune

Role Overview

The Endpoint Migration Consultant will provide hands-on technical support for the endpoint migration program, transitioning Windows devices from the existing Client-managed environment to Active Directory, Microsoft Entra ID, and Microsoft Intune. The role is responsible for endpoint readiness, Quest On Demand Migration (ODM) execution, troubleshooting, migration-wave support, post-migration validation, and operational documentation.

Key Responsibilities

·         Execute Windows endpoint migrations using Quest ODM across approved Hybrid AD/Entra and Entra-only scenarios.

·         Support Quest Device Agent deployment, registration, Ready Device validation, ReACL, profile assignment, migration waves, cutover, remediation, and rollback activities.

·         Validate users and devices before migration, including identity matching, connectivity, BitLocker recovery, local recovery access, endpoint security, application dependencies, and target-service readiness.

·         Validate target Active Directory joins and OU placement, Entra registration or Hybrid Join, Intune enrollment, compliance, policy application, certificates, Windows profiles, network access, and critical applications.

·         Troubleshoot Windows, Quest, AD, Entra ID, Intune, GPO, authentication, DNS, user-profile, device-registration, and connectivity issues.

·         Monitor migration jobs; investigate failed, delayed, or incomplete migrations; apply approved fixes; and retest affected endpoints.

·         Collect and analyze relevant logs and evidence, distinguishing device-specific issues from systemic concerns requiring escalation.

·         Support production migration windows, command-center operations, hypercare, exception handling, and migration outcome reconciliation.

·         Maintain runbooks, checklists, known-error records, KBAs, validation results, exception records, and lessons learned.
Required Technical Skills

·         Microsoft Platform: Windows 10/11; Active Directory; Entra ID; Intune; Hybrid Entra Join; Entra-only devices
Migration Tooling: Quest ODM/ODMAD; Device Agent; Directory Sync; Device ReACL; migration profiles and waves
Endpoint Engineering: Device enrollment and registration; user profiles; GPO; PowerShell; endpoint-management fundamentals
Security & Access: BitLocker; Windows Hello for Business; PKI/certificates; authentication; endpoint security
Troubleshooting: DNS and domain connectivity; policy processing; Intune registration; Windows and migration logs
Experience & Professional Capabilities

·         Hands-on experience supporting enterprise Windows endpoint environments and large-scale endpoint changes or migrations.

·         Practical experience with Active Directory, Microsoft Entra ID, Microsoft Intune, and Windows endpoint troubleshooting.

·         Ability to follow detailed technical runbooks and execute controlled production changes within defined change windows.

·         Ability to analyze migration failures, resolve known or repeatable issues, and escalate systemic concerns with complete evidence.

·         Ability to document technical findings, remediation steps, validation results, and migration outcomes clearly.
Experience working across endpoint, identity, network, security, service desk, and application support teams.

·         Experience with migration waves, command-center operations, or post-migration hypercare is preferred.
Role Boundaries

The consultant is expected to execute established migration processes independently, resolve known or repeatable endpoint issues, and provide complete technical evidence for escalations. Architecture ownership, material changes to approved migration patterns, and systemic solution-design decisions remain with the designated technical lead or architect.

Expected Outcomes

·         Migration-ready endpoint populations with validated prerequisites and documented exceptions.

·         Consistent execution of the approved Quest ODM migration process.

·         Successful transition and validation across Active Directory, Entra ID, and Intune.

·         Rapid identification, remediation, and escalation of migration failures.
Accurate migration evidence, outcome reconciliation, and exception tracking.

·         Repeatable troubleshooting guidance and KBAs that enable lower support tiers.

·         Effective support of production migration waves, rollback activities, and hypercare.
Working Relationships

·         Reports operational status through the Endpoint Migration or Command Center lead.
Works closely with the C1 technical lead or architect for design decisions and systemic remediation.

·         Collaborates with IAM/AD, Intune/EUC, Network, PKI/NAC, Security, Service Desk, application teams, and Quest support.