Job Details

Skills

Computer Hardware
Microsoft Office
Microsoft Windows
Software Installation
Computer Networking
Technical Support

Summary

Desk Side Support – Job Description

Job Summary

Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.

Key Responsibilities

Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.
Diagnose and resolve hardware and software issues for end users.
Install, configure, and troubleshoot Windows operating systems and standard business applications.
Perform desktop and laptop setup, deployment, relocation, and replacement.
Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
Support Microsoft Office applications, Outlook, and Teams.
Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
Coordinate hardware repairs and warranty replacements with vendors.
Perform break-fix support and routine maintenance of end-user devices.
Image and deploy new systems following organizational standards.
Maintain and update IT asset inventory and equipment records.
Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
Escalate unresolved issues to appropriate support teams when required.
Provide support for meeting room and video conferencing equipment.
Follow IT policies, security standards, and service-level agreements (SLAs).

Required Skills

Strong knowledge of Windows 10/11.
Experience supporting desktop and laptop hardware.
Knowledge of Microsoft Office 365 applications.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
Experience with desktop imaging and software installation.
Familiarity with IT ticketing systems.
Excellent troubleshooting, communication, and customer service skills.

Qualifications

Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in Desk Side Support or Desktop Support.

Key Competencies

Customer-focused approach
Strong analytical and problem-solving skills
Excellent communication skills
Time management and prioritization
Ability to work independently and as part of a team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91173297
Position Id: 9045369
Posted 1 day ago

Company Info

About Tixy Services LLC

Tixy Tech is a reputable consulting and staffing firm that operates across the nation, committed to delivering exceptional resources to cater to our clients' diverse hiring needs in technology, assessment, management, logistics, and accounting/finance.

We specialize in offering comprehensive solutions to address various corporate challenges such as organizational transformations, headcount limitations, budgetary constraints, fundamental shifts in core business operations, staff augmentation requirements, and mergers/acquisitions.

Our primary objective is to provide top-notch consultants who excel at completing your projects within the designated timelines and budgetary limits. With our experienced sales and recruitment team, we make it a priority to thoroughly comprehend your business direction, technical prerequisites, and unique organizational culture. This deep understanding allows us to allocate the best available resources to fulfill your organization's staff augmentation needs effectively.

Job Details

Skills

Computer Hardware
Microsoft Office
Microsoft Windows
Software Installation
Computer Networking
Technical Support

Summary

Desk Side Support – Job Description

Job Summary

Key Responsibilities

Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.
Diagnose and resolve hardware and software issues for end users.
Install, configure, and troubleshoot Windows operating systems and standard business applications.
Perform desktop and laptop setup, deployment, relocation, and replacement.
Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
Support Microsoft Office applications, Outlook, and Teams.
Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
Coordinate hardware repairs and warranty replacements with vendors.
Perform break-fix support and routine maintenance of end-user devices.
Image and deploy new systems following organizational standards.
Maintain and update IT asset inventory and equipment records.
Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
Escalate unresolved issues to appropriate support teams when required.
Provide support for meeting room and video conferencing equipment.
Follow IT policies, security standards, and service-level agreements (SLAs).

Required Skills

Strong knowledge of Windows 10/11.
Experience supporting desktop and laptop hardware.
Knowledge of Microsoft Office 365 applications.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
Experience with desktop imaging and software installation.
Familiarity with IT ticketing systems.
Excellent troubleshooting, communication, and customer service skills.

Qualifications

Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in Desk Side Support or Desktop Support.

Key Competencies

Customer-focused approach
Strong analytical and problem-solving skills
Excellent communication skills
Time management and prioritization
Ability to work independently and as part of a team

Dice Id: 91173297
Position Id: 9045369
Posted 1 day ago

Company Info

About Tixy Services LLC

Desktop Support Engineer

Tyler, Texas

•

Yesterday

Job SummaryWe are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, operating system, network, and peripheral issues while delivering excellent customer service. This role requires strong troubleshooting skills, hands-on desktop support experience, and the ability to support Windows environments, mobile devi

Easy Apply

Contract

30 - 35

Desk Side Support

Skills

Summary

Desk Side Support – Job Description

Job Summary

Key Responsibilities

Required Skills

Qualifications

Key Competencies

Dice Job Match Score™

Yash Tyagi

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Desk Side Support

Tixy Services LLC

Job Details

Skills

Summary

Desk Side Support – Job Description

Job Summary

Key Responsibilities

Required Skills

Qualifications

Key Competencies

Company Info

About Tixy Services LLC

Dice Job Match Score™

Yash Tyagi

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