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Senior Desktop Consultant (Travel required) - onsite

MSYS Inc.

North Carolina • Today

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Contract

Depends on Experience

Senior Desktop Consultant (Travel required) - onsite

MSYS Inc.

North Carolina • Today

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Senior Desktop Consultant
ServiceNow
networking protocols
hardware
software

Summary

Title:Senior Desktop Consultant (Travel required) - onsite
Location:Tyner,NC

Length:Long term

Restriction: w2 or c2c

Description:

***Webcam Interview Only *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Onsite***

Job Description:

Position Overview

The candidate will be required to work onsite in Edendon and surrounding counties.
The candidate will be able to expense for any required travel.
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.

Primary Responsibilities

Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.

Technical Expertise and Knowledge

Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images new computers and loads appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.

Strategic Technology Contributions

Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.

Documentation and Compliance

Develop and maintain appropriate documentation for all responsible areas.
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.

System Security

It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Skills/Requirements

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years
Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years
Installing local and network printers and other peripherals and configuration of same. Required 7 Years
Migrating data and user profiles. Required 7 Years
Documenting process and procedures related to technical field support activities. Required 7 Years
Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years
Comfortable with traveling for the role. Required 7 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: msyca001
Position Id: SMZ - 590
Posted 1 hour ago

Fitment

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Shaji Gazni

Recruiter @ MSYS Inc.

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North Carolina

•

Today

Title:Senior Desktop Consultant (Travel required) - onsite Location:Tyner,NCLength:Long termRestriction:w2 or c2cDescription:Webcam Interview Only Very long term project; initial PO for 1 year, expect to go for 4+ years Onsite Job Description: Position OverviewThe candidate will be required to work onsite in Edendon and surrounding counties.The candidate will be able to expense for any required travel.The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work wi

Easy Apply

Contract

Depends on Experience

Desktop Support Specialist

Edenton, North Carolina

•

Today

Job Title: Location: Edenton, NC - Onsite Description: This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in Edenton and surrouding counties.** Travel Required** **The candidate will be required to work onsite in Edenton and surrouding counties. The candidate will be able to expense for any required travel. The Client is seeking an Expert Speciali

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Contract

$45 - $48

Desktop Support Specialist

North Carolina

•

Today

Job: Desktop Support Specialist Location: Tyner, NC Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success Skilled in di

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Specialist

North Carolina

•

Today

Title: NCDOT- Specialist- Expert (811590) Client: State of NC Dept : NCDOT Job ID: 811590 Duration: 11/02/2026 to 11/01/2027 Location: 134 Sandy Ridge Road, Tyner, NC 27980-Onsite Interview Type: Either Webcam Interview or In Person Summary: This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in Edenton and surrouding counties.** Travel Required** Jo

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Contract