Advertising Summary: Technology Services has an exciting opportunity for an Operating Systems Analyst to join our team.
Unit: Technology Services
Department: Technology Services
Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.
Duties & Responsibilities:This position maintains Linux and UNIX operating systems, applications, and related products, with a focus on high performance computing (HPC) and other research needs. Tasks include: Supporting the day-to-day operations of HPC clusters and the researchers who use them; Supporting Linux desktops, laptops, servers, and VMs and their users; Installing, configuring, and updating operating systems and other software to meet operational and security requirements; Managing users and files, including account creation, file permissions modifications, and data backup and restoration; Troubleshooting desktop, laptop, and server hardware, software, and networking issues; Managing support requests through a centralized ticketing system; Consulting directly with researchers to diagnose and resolve technical issues impacting their workflows; Requesting support, changes, exceptions, etc. from other internal departments; Reporting issues to vendor technical support and working with them to resolve those issues; Managing orders and RMAs and handling shipments; Providing after-hours support as necessary during emergency situations.
Minimum Qualifications- A bachelor's degree in computer science or information systems, including coursework in operating systems and systems administration, or equivalent experience (at least one year of managing Linux systems preferred)
- Demonstrated knowledge of Linux and UNIX operating systems, applications, and networking, and the ability to diagnose and resolve problems in these areas
- Experience with macOS and Windows systems, especially using and troubleshooting internal and external hardware and connecting systems to Linux servers, clusters, and other research systems
- Demonstrated technical proficiency in one or more computer languages such as Bash, Python, AWK, C, C++, Fortran, Java, JavaScript, Lua, Perl, R, Ruby, and SQL
- Ability to lift and transport heavy (50+ lb) equipment and work carefully with delicate pieces
- Strong written and verbal communication skills
- Ability to complete tasks independently and autonomously, and with effective priority management
- Ability to think critically and creatively to solve problems and develop novel solutions
- Ability to collaborate in team settings
- Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications- Experience supporting academic, scientific, and research computing environments
- Experience managing enterprise Linux systems
- Experience with Btrfs, Lustre, LVM, XFS, ZFS, and other file systems and technologies used for high performance, desktop, and server storage
- Experience with LUKS, systemd-cryptenroll, and TPM-based disk encryption mechanisms
- Experience with InfiniBand or other high performance networking technologies
- Experience with OpenVox/Puppet for configuration management
- Experience with QEMU/KVM/libvirt, Docker, and other virtualization technologies
- Experience developing, testing, and maintaining code using Git and other standard tools
- Experience provisioning and managing basic web and database servers
- Experience with rackmount equipment and knowledge of data center infrastructure
Salary Range: $75,000-$96,000
Benefits: All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.
FLSA Exemption Status: Exempt
Hours per Week: 40
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: 100% on campus, but opportunity to work remote at a future date
University Job Title: 24242N - IT Systems Analyst 2
Contact Information:Contact Name: Mary Teller
Contact Email: Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer 
