Field Services Engineer (Workplace Services)
Location: Vancouver, WA 98664.
Job Summary
Responsible for providing onsite and remote End User Computing (EUC) support across PeaceHealth locations. The role supports desktop and mobile devices, hardware and software troubleshooting, IMAC activities (Install, Move, Add, Change), asset management, VIP support, device deployment, incident resolution, and end-user computing services. The engineer works closely with Service Desk, Infrastructure, Applications, and third-party vendors to deliver high-quality IT support services.
Key Responsibilities
Provide onsite and remote technical support for desktops, laptops, mobile devices, peripherals, printers, and associated software
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Perform break/fix support and incident resolution within agreed service levels.
Support Microsoft Windows endpoints, mobile devices, and end-user computing technologies.
Execute IMAC activities including installation, relocation, upgrade, replacement, and decommissioning of IT equipment.
Deploy, configure, image, maintain, and refresh endpoint devices.
Provide walk-up/Tech Bar support and direct customer assistance.
Support VIP users and executive staff with priority service requirements.
Maintain asset inventory, configuration records, and lifecycle management activities.
Coordinate with Service Desk, Engineering, Infrastructure, and third-party vendors to resolve complex issues.
Support software installations, upgrades, patching, and application deployments.
Maintain compliance with security, privacy, and operational policies.
Provide user training, technical guidance, and documentation as needed.
Required Skills
End User Computing (EUC) support
Windows desktop and laptop support
Microsoft 365 / Office applications
Device imaging and deployment
Hardware and software troubleshooting
Mobile device support
Printer and peripheral support
Asset and inventory management
ServiceNow or ITSM tools, Service Now skill will be a plus.
Incident, Problem, and Change Management
Customer service and communication skills
Ability to learn on your feet, and self start.
Ability to communicate at a high level with ability to de-escalate complex and important issues.
Preferred Qualifications
Associate or Bachelor's degree in Information Technology or equivalent experience.
Experience supporting healthcare or enterprise environments.
Industry certifications such as CompTIA A+, Microsoft, ITIL, or equivalent.
Ability to learn on your feet, and self start.
Ability to communicate at a high level with ability to de-escalate complex and important issues.
Service Now skill will be a be a plus.
