Lead Complex Infrastructure. Solve Challenging Problems. Make a Real Impact.This Jobot Job is hosted by: Robert Donohue
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Salary: $80,000 - $90,000 per year
A bit about us:We are a well-established Managed Services Provider (MSP) supporting commercial and government clients with enterprise-level networking, cloud, cybersecurity, infrastructure, and physical security solutions. Our team is trusted by clients to design, implement, and support complex IT environments that keep their businesses running securely and efficiently.
We're looking for a highly experienced Senior IT Generalist / Infrastructure Engineer who enjoys solving difficult technical challenges, mentoring others, and serving as the highest level of technical escalation for our clients.
Why join us?- Competitive compensation
- 100% employer-paid Medical, Dental & Vision insurance
- 401(k) with 4% company contribution
- Paid vacation, holidays, and personal time
- Opportunity to work with modern enterprise technologies
- High level of autonomy and technical ownership
- Exposure to a wide variety of client environments
- Opportunity to mentor junior engineers
- Stable, growing MSP environment with long-term career growth opportunities
Job DetailsAs a Senior IT Generalist, you'll be responsible for designing, implementing, troubleshooting, and supporting complex IT infrastructures across multiple client environments. This is a hands-on technical role where you'll serve as a senior escalation point, project lead, and trusted advisor while helping develop junior engineers.
Responsibilities
- Design, configure, and troubleshoot complex network infrastructures
- Serve as the senior escalation point for networking, server, virtualization, cloud, and security issues
- Lead infrastructure deployments, upgrades, migrations, and lifecycle projects
- Administer Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint, Teams, and Intune
- Deploy and support VMware ESXi and Microsoft Hyper-V environments
- Implement backup, disaster recovery, and business continuity solutions
- Configure enterprise networking including VLANs, routing, VPNs, firewalls, ACLs, segmentation, and wireless infrastructure
- Deploy and support physical security and access control systems
- Administer Avaya cloud and on-prem telephony environments
- Mentor Tier I and Tier II engineers
- Create clear technical documentation and communicate effectively with clients
- Participate in infrastructure planning and continuous improvement initiatives
What We're Looking For
Required Qualifications
- 10+ years of hands-on IT infrastructure experience
- MSP experience strongly preferred
- Expert-level networking experience with Cisco, Meraki, Aruba, Dell, HP ProCurve, Ubiquiti, or similar
- Strong Microsoft 365 administration experience
- Azure infrastructure experience
- VMware ESXi and Hyper-V administration
- Windows Server administration
- Firewall configuration and security best practices
- Backup and disaster recovery planning
- Excellent troubleshooting and root-cause analysis skills
- Outstanding customer communication skills
- Ability to lead projects independently
Preferred Certifications
- Microsoft Azure Solutions Architect Expert
- Microsoft 365 Administrator Expert
- Cisco CCNA (or equivalent)
- Additional Microsoft or security certifications are highly desirable
What Success Looks Like
We're looking for someone who can:
- Solve complex networking and infrastructure issues independently
- Design resilient, secure client environments
- Lead migrations and infrastructure upgrades
- Improve client security posture
- Mentor technical staff
- Deliver an exceptional client experience
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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