SummaryAbout the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at Fort Wainwright, Fairbanks, Alaska.
Learn more about this agencyDutiesHelp
- Serves on the communications team of the Network Enterprise Center (NEC) as an Inside Plant Technician (ISP) on the Defense Switched Network (DSN), Voice over IP (VoIP), and legacy Time Division Multiplexing (TDM) telecommunications systems.
- Integrates, configures, and optimizes VoIP/voice/data network systems, including IP telephony, PBX platforms, call manager systems, and associated hardware/software.
- Performs installation, testing, troubleshooting, and maintenance of digital/analog switching systems, circuit equipment, cable distribution systems, and customer connectivity.
- Monitors system performance, analyze logs and diagnostic data, identify service issues, and implement corrective actions to restore or improve telecommunications services.
- Plans and executes upgrades, configuration changes, and technology roadmap efforts; develop procedures and recommendations to enhance voice and network infrastructure.
- Coordinates with customers, NEC operations, vendors, and emergency personnel to resolve complex telecommunications issues and ensure reliable delivery service.
RequirementsHelp
Conditions of employment- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 1599f. Appointment to this position does not confer competitive status.
- Appointment to this position is subject to a three year probationary period unless the appointee has previously met the requirements as described in DoDI 1400.25 V3005, Cyber Excepted Service, Employment and Placement.
- This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time.
- This position is designated Tier 3, Non-Critical Sensitive, Moderate Risk and requires the incumbent to obtain and maintain a Secret Security Clearance Level as a condition of employment.
- Must be able to lift 50 pounds; a physical examination is required.
- This position is designated mission essential. Employee may be required to remain on duty or report for duty during severe weather or other installation closings.
- May be required to work overtime and other than normal duty hours which may include evenings, weekends, and/or holidays. Callback and emergency duty are regular requirements of this position.
- In accordance with DoDM 8140.03 and supplemental Army guidance, the employee must obtain and maintain the following requirements for each Cyber work role
- (except Data, AI, and/or Software Engineering) at the assigned proficiency level: 1) Foundational qualification requirements within 9 months,
- 2) Resident qualification requirements within 12 months, 3) 20 hours of Continuous Professional Development (CPD) per work role code (which can overlap).
QualificationsCYBER EXCEPTED SERVICE POSITIONS ARE NOT SUBJECT TO THE TWO-PAGE RESUME LIMIT. YOUR FULL RESUME WILL NEED TO BE UPLOADED TO YOUR USAJOBS PROFILE USING THE DOCUMENT TYPE "OTHER DOCUMENTS".This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.Who May Apply:Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
- Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions
Organization is defined as
current, permanent ARCYBER/NETCOM employees only.
Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Applicant must have one year of directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills, and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by providing technical support for information technology and telecommunications systems in a large-scale enterprise environment. This experience must include hands-on administration and troubleshooting of Voice over IP (VoIP) systems, along with experience managing analog voice gateways. Candidates must demonstrate the ability to perform inside plant work, including cable management and equipment installation in a data center, and use service management systems to document and resolve customer service requests for both modern and legacy telecommunication services.
Qualifying experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail: Manages and maintains a comprehensive inventory of telecommunications equipment with near-perfect accuracy (99%+). This includes inside plant responsibilities such as meticulously documenting every cable run, switch port, and VoIP handset. Processes all service requests in the CAIRS database, ensuring user profile modifications and E911 location data are flawless. Demonstrates precision in physical tasks within the tech control facility, including cable management and equipment installation.
(2) Customer Service: Serves as a technical point of contact for a large user base (5,000+), fielding requests for adds, moves, and changes within both modern Unified Call Manager systems and traditional analog lines. Conducts site surveys to develop tailored solutions for VoIP, and analog services. Directs and coordinates trouble resolution for the full spectrum of telephony platforms, assisting users with everything from VoIP feature configuration to troubleshooting issues on analog devices.
(3) Oral Communication: Briefs technical solutions, such as VoIP migrations or network cutovers, to diverse groups of technical and non-technical stakeholders. Leads and participates in meetings to coordinate projects like Unified Call Manager upgrades or large-scale physical cabling installations. Serves as a go-to resource for clear and concise answers on a wide range of topics, from DSN dialing patterns and VoIP features to the capabilities and limitations of analog gateways.
(4) Problem Solving: Diagnoses and resolves advanced technical issues across the entire communications infrastructure, from the DSN and VoIP systems to legacy analog connections. Maintains and troubleshoots analog voice gateways, such as the Cisco VG450, to ensure seamless integration of analog devices (e.g., faxes, secure phones) into the VoIP network. Analyzes system logs and performs hands-on troubleshooting in the data center to identify root causes and implement lasting solutions for both digital and analog systems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
OREducation: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited college or university that is directly related to the work of the position. (Note: You must attach a copy of your transcripts.)
EducationFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: ;br>
Additional information- If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 3 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct Deposit of Pay is required.
- Must be able to obtain and maintain a Secret security clearance.
- Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.03 Cyberspace Workforce Qualification and Management Program dated 15 February 2023.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- This is a Information Technology Management Career Program position aligned under the Operational Support Career Management Directorate.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information.
- Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
- Recruitment or Relocation incentives may be authorized.
- Federal employees in Honolulu, HI are currently entitled to receive an 8.64% Cost of Living Allowance (COLA) in addition to the base salary. This is subject to change.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
