Description: On-site in Washington, DCOur client seeks a Collaboration Platform Lead to provide oversight and management support for a 10-15-person Collaboration Team serving enterprise and customer-facing collaboration platforms. The role provides leadership to staff and drives collaboration engineering thought leadership for DOT. The Lead partners with product, security, compliance, and leadership stakeholders to guide alignment and execution, responds to OCIO initiatives to prevent degradations and outages, supports restoration during incidents, influences roadmaps, drives consensus across the enterprise, and acts as an escalation point for support issues. The Lead also resolves assigned tasks and changes, researches and applies new solutions, and advises on courses of action for new application initiatives.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $70.00 to $80.00/hr. w2
Responsibilities: - Serve as escalation point for Collaboration Team support and troubleshooting, providing guidance for complex production, application, or system issues.
- Manage system documentation for domain technologies, including installation, configuration, and troubleshooting steps.
- Improve processes through solutions to recurring problems and enhancements to solutions or documentation.
- Manage ServiceNow ticket queues for incident, catalog request, and change request tickets. Monitor unassigned and aging tickets, establish documentation standards, and conduct QA for compliance. Train team members on standards.
- Participate in change management meetings to review and approve changes using the ServiceNow dashboard.
- Prepare and deliver Collaboration Tower presentations and deliverables to DOT and SAIC managers.
- Collaborate on PMR, BPR, and weekly Collaboration Team calls.
- Lead root cause analysis and problem management for the Collaboration Team.
- Manage support for new enterprise systems and Collaboration solutions addressing existing issues.
- Provide leadership to a 10-15-person team across engineering, operations, and maintenance.
Experience Requirements: - Experience managing cloud collaboration platforms, including Microsoft 365 and Google Workspace.
- Experience managing SharePoint, OneDrive, Power Apps, Google Drive, Sites, and AppSheet.
- Expert-level experience in cloud collaboration, service delivery, and solutioning.
- Experience managing teams of 15 or more performing complex engineering, operations, and maintenance.
- Project or program leadership experience supporting similarly sized efforts, preferably with government clients.
- Ability to collaborate across infrastructure and vendor teams on multi-faceted solutions spanning technologies and task orders.
- Experience leading multi-team troubleshooting calls using a multi-discipline approach.
- Extensive knowledge of multi-vendor server operating systems.
- Experience in a ServiceNow ITSM environment.
- Experience with root cause analysis, risk identification, and risk mitigation.
- Strong interpersonal and collaboration skills.
- Preferred: Collaboration O&M and engineering experience, Enterprise Architect experience in government environments, ServiceNow dashboards and workflow experience, on-prem to cloud migrations to Azure/AWS/OCI/Google Cloud Platform, PMP, Agile certifications (CSM, SAFe, PMI-ACP, PSM I), ITIL, and major cloud architect certifications.
- Minimum 4 years supporting an enterprise operations center monitoring and managing enterprise systems and networks using advanced tools.
Recruitment Transparency NoticeEliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.If you have any indication of fraudulent activity, please contact .About Eliassen Group:Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! 
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